Virtual Care Coordinator

Job title: Virtual Care Coordinator

Job location: New York, NY 10017

Shift: day/Evening/Night

Pay: $25 - $28/hr without Benefits

Length: 2 months, Possible extension

Requirement:

Minimum 3+ years of direct patient care experience

Experience with telehealth, Remote patient monitoring technologies

Knowledge of quality assurance, data collection, and workflow improvement

Familiarity with electronic medical records (EMR)

Strong analytical, communication, and problem-solving skills

Ability to work in a fast-paced, technology-driven environment

Duties:

Support virtual patient care and remote monitoring activities

Monitor patients for safety, behavior, and clinical needs and escalate concerns to clinical teams

Assist with telehealth services, ensuring sessions run smoothly and on time

Collaborate with clinical teams, leadership, and technical partners to support telehealth operations

Perform case triaging and assignment for virtual monitoring

Maintain and track telehealth program data, performance metrics, and reports

Conduct quality assurance reviews and recommend process improvements

Identify trends and support corrective action plans

Provide training and support to staff on telehealth workflows and systems

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.