Patient Care Coordinator

Do you have a calling for helping people live their best life at any age? Are you willing to own that patient's first impression and make our relationship with them an experience and not a transaction? Can you follow up on leads and be able to multi-task in a fun and energetic environment? Are you looking for a career that allows you to grow and develop and not just a job? Then our Patient Care Coordinator career might be for you!

Look your Best and Feel your Best with 4Ever Young!

We are looking for a highly motivated Patient Coordinator for our Arvada location. The ideal candidate has an extensive background in customer service and communications. Ideally, you have worked in medical/spa environments, and you are exceptional at multitasking. A sales background would be a plus. You are proven to have outstanding customer service skills, a growth mindset, hungry to learn, and how to create a unique experience for our patients.

What we want in a teammate

• Energy
• Ambition
• Intelligence
• Compassion
• Learning Agility

We value these above experience and expertise.

The 4Ever Young franchise is the fastest growing anti-aging vitality center in the nation. We are a professional, fun, and patient-focused vitality center. We are dedicated to improving the quality of life for men and women naturally through Bio-Identical Hormone Replacement Therapy (BHRT), Wellness Treatments, Weight loss, and IV Vitamin Therapy. We also offer a full range of aesthetic services including neurotoxins (Botox and others products), fillers, Hydrafacials, SkinPens, and a full range of skin care products.

Currently there are 3 corporate vitality centers, 72 franchises open across the country, and another 100+ signed to open in the next 24 months!

Our Mission:

We are in the happiness business!

We provide a complete experience at 4Ever Young to partner with our patients to feel better and look better. We are stewards for our patients to be their better selves at any age. Vitality at every age! Optimizing is passion!

Our Vision:

If we are successful with helping our patients to look younger and feel better, they will be happier. They feel more confident in their own skin, they have better relationships in their lives, and they will forge a more connected life as they age. Vitality doesn’t have to shrink as we age; it can nourish and grow.

We are here to help our patients and clients. We lead with helping, not selling our products and services. We are curious. We propose and recommend our services with integrity, knowledge, and trust. We see each human interaction as part of the human journey. This starts from the moment they are introduced to the brand, their first interaction with a 4Eer Young employee, the arrival in the Center, their appointment, the check out process, and our follow up with our new patient. We follow a patient's lifecycle to ensure a consistent and memorable experience.

The Patient Care Coordinator is key for our growth at 4Ever Young Arvada. Here are some key responsibilities:

Front Desk

• Greet every patient with genuine warmth and great energy, call them by name, and offer refreshments. They are delighted that they chose 4Ever Young because of you.
• Follow 4Ever Young procedures for checking patients in and out. Maintain accurate and complete patient information, including all appropriate consent forms, for all patients.
• Keep the front lobby/waiting area of your center to 4Ever Young standards at all times, including cleanliness, scent, music, lighting, and stocking of products and marketing materials.
• Protect patient privacy; follow HIPAA and medical compliance guidelines as appropriate to your role. This includes handling of patient forms and medical records as well as using your judgment to offer patients private space for questions if needed.
• Answer the phone using 4Ever Young phone procedures; You own the first impression!

Sales

• Learn 4Ever Young credentialing information for your center; familiarize yourself with basic information about all products and services so you can answer questions.
• Be an enthusiastic ambassador for our products and services – find what you love and share your experience with patients!
• Inform patients of promotions, discounts, and membership programs that may save them money or be a great fit for them. Be prepared to talk about the benefits of the membership program. Proactively offer to add patients to our mailing list or send them info about upcoming promotions.
• Follow up on new leads as required; meet weekly and monthly goals for lead conversion and scheduling appointments.

Daily Operations

• Assist as needed with ordering/stocking office supplies, medical supplies, or other center materials.
• Assist as requested with community events or center events/promotions. Track details and guests, order supplies, coordinate with vendors, staff the event, and/or assist in any other capacity as requested by your manager.

Additional Duties

• Perform other duties as requested. Be a strong team player with a positive attitude, and do what needs to be done without being asked.

Team Members receive discounts on services and products, as well as certain services for free.

Benefits

• Employee discount
• Flexible schedule
• Professional development assistance
• Rewards Program

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Application Question(s):

• There is a sales component to this job. Describe your previous sales experience.
• We are a wellness center with an aesthetic practice. Describe how health and wellness is an important part of your life. Be specific.
• We are motivated on creating a memorable and personal experience for each client. What does this mean to you?
• We do have a number of Spanish-speaking clients. Do you speak Spanish?
• There is a sales component to this job. Describe your previous sales experience.
• How many jobs have you had in the past 3 years?

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Arvada, CO 80002 (Required)

Ability to Relocate:

• Arvada, CO 80002: Relocate before starting work (Required)

Work Location: In person