Care Coordinator, Mobile Crisis

ABOUT US:
At Park Place Behavioral Health Care, we've been leading the way in mental health and substance use disorder services since 1976. As a multi-site facility, we provide a full spectrum of innovative behavioral health services tailored to meet the needs of both inpatient and outpatient clients.

We're more than just a workplace. We’re a mission-driven community dedicated to improving lives. Every member of our team plays a vital role in empowering individuals and families to achieve wellness, live self-directed lives, and reach their full potential. Join our team of over 300 passionate professionals and become part of something meaningful.

We’re proud to foster a diverse, inclusive, and respectful environment where every voice matters. We know that embracing different backgrounds and perspectives not only strengthens our culture but also enhances the care we provide.

WHY WORK WITH US?:
We offer more than just a job. We offer growth, balance, and the opportunity to make a difference.

Our benefits include:

• Paid Time Off & Holiday Pay
• Medical, Dental, and Vision Insurance
• Basic Life and AD&D Insurance
• Short-Term Disability
• Flexible Spending Accounts
• 401(k) Retirement Plan
• FMLA Leave
• Ongoing Training & Development
• Flexible Work Options (Full-time, Part-time, Contract)
• Career Advancement Opportunities

With over 45 years of service in the community, Park Place Behavioral Health Care is a trusted leader with stability, flexibility, and purpose.

ABOUT THE ROLE:

SUMMARY:

Support Mobile Crisis Assessors with client follow-up and coordination of services. This role will work closely with clients and families to connect them with appropriate community resources and services.

SUPERVISORY RESPONSIBILITIES:

N/A

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Duties and Responsibilities reflect the general details considered necessary to describe the principal functions of the job and shall not be construed as a detailed description of all related work assignments that may be inherent to the job.

• Provide coordination of care, directly to the person and the family across transitions of care, including in agency services and community resources.
• Will work as a member of an interdisciplinary Mobile Crisis Response Team and other professionals to develop a plan for recipients and/or make revisions to existing plan components as appropriate.
• Complete all documentation in a timely manner according to department policies and procedures. This includes mandated data tracking elements.
• Monitor the presenting mental illness and/or co-occurring symptoms.
• Help maintain the self-respect, personal dignity and physical safety of each recipient.
• Work cooperatively with all other staff and relate favorably to recipient and families.
• Attend all mandatory staff meetings and consumer conferences or give advance notice to direct Supervisor as to reasons for inability to attend.
• Receive supervision by direct Supervisor.
• Report any changes in consumer’s condition, family situation, or needs to the appropriate personnel.
• Report to direct Supervisor and/or Designee any suspected abuse, neglect or exploitation of recipients.
• Able to drive to locations within the Program service area.
• Be familiar with PPBH policies and procedures including the securing of emergency services.
• Be familiar with HIPAA regulations and abide by them.
• Obtain and keep current all training required by the agency.
• Perform any other duties as required by Supervisor.

CORE COMPETENCIES:

• Maturity and sensitivity to the special needs of PPBH clients while possessing the knowledge of behavioral health.
• Ability to communicate client needs and information to behavioral healthcare staff.
• Ability to utilize and navigate an electronic health record and Microsoft office software.
• Must be service oriented with good customer service skills.
• Demonstrated ability to adhere to a flexible schedule which allows for evening and weekend hours as may be required to respond to individual needs.
• Must possess the ability to maintain client confidentiality.

QUALIFICATIONS, EDUCATION AND/OR EXPEREINCE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in a mental health or related field with at least 3 years of case mgt. experience.
• Ability to communicate effectively, both verbally and in writing.
• Knowledge of community resources including functions of other social service agencies desirable.
• Excellent organizational skills.
• Ability to prioritize the needs of the clients.
• Able to work independently.
• Skill in providing support to individuals on a short term bases.
• Ability to develop and maintain effective professional work relationships and therapeutic relationships with individuals.
• COMPUTER SKILLS: Must have Intermediate to advanced experience in MS Office Suite (Outlook, Word, Excel, PowerPoint), the use of personal computers, and standard office productivity software.
• REASONING ABILITY: Ability to apply commons sense understanding to carry our instructions furnished in written, oral or diagram form.

REQUIREMENTS:

• A valid Class E Drivers’ License for positions that require driving personal or Agency vehicle on Agency business.
• Must maintain a minimum Bodily Injury & Property Liability insurance limit of at least $50,000 for positions that require driving personal own vehicle (POV) on Agency business. (Proof Required)
• PPBH is a 24/7 Agency. All employees must be available as needed when required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud.

If this sounds like you, we invite you to apply. We can’t wait to meet you!

We are an equal opportunity employer, and we are committed to providing equal employment opportunities to all employees and applicants. We also participate with the Florida Care Provider Background Screening Clearinghouse for all employment backgrounds. Please refer to this link for more information: https://info.flclearinghouse.com

If you require reasonable accommodation during the application or interview process, please contact our HR Department at 407-846-0023.