Service Coordinator

ESSENTIAL FUNCTIONS

• Opening and closing of work orders and segments via DBS system.
• Verify completion of service reports and proper forms.
• Review and analysis of work orders for accurate closing and warranty.
• Assist in directing incoming calls during regular hours.
• Issue vendor purchase orders for outside labor as well as reconciliation of invoices.
• Obtain and verify accuracy in processing technician work hours.
• Maintain reliable flow of communication between customer and all DSS personnel working on projects on and off site.
• Assist in additional special projects required by Expanded Mining.
• Able to work safely and comply with all WMC, OSHA, MSHA and other policies/regulations.
• Develop and maintain customer relationships, both internally and externally.
• Other duties as assigned.

ADDITIONAL FUNCTIONS

• Maintain a computer database.
• File and maintain accurate records.
• Participate in safety meetings.
• Provide progress updates to supervisor and on-site supervisors as needed/requested.

QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY

• High school diploma or equivalent.
• Able to communicate effectively at all levels within the Dealership, with customer and factory personnel via written, oral and electronic mediums.
• Possess sound computer skills and ability to operate dealership systems and software.
• Able to handle multiple large projects simultaneously and adapt to change.

PREFERRED

• Additional technical schooling or on-the-job, maintenance planning training.
• Minimum of two years’ of Caterpillar Dealer experience or maintenance experience in a similar work environment.

PHYSICAL/ENVIRONMENTAL REQUIREMENTS

• Prolonged sitting, standing, data entry and looking at computer screens.
• Use of all necessary personal protective equipment.
• May require travel, overtime and varying schedules.