Care Coordinator

Responsive recruiter

Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Right at Home Waterloo is looking for a Care Coordinator to join our team! The Care Coordinator is responsible for developing and managing the client care plan; creating extraordinary client experiences; and communicating with clients, families, care partners and referral sources. Plays an integral role in interfacing clients and families to ensure safe, appropriate, and meaningful care is provided. Serves as a mentor to caregivers and supports their care delivery. Maintains a calm, positive demeanor always and can
effectively multitask in a high functioning office environment. The core competencies for a Care Coordinator are Verbal Communication, Likeability, Customer Focus, Decision Making/Judgment, Organization, Passion,
Listening, Resourcefulness, and Conflict Management.

ESSENTIAL FUNCTIONS FOR CARE COORDINATOR

VERBAL COMMUNICATION

• Conducts client and family consultations and draws out client and family needs, routines and preferences related to their care plan.
• Effectively communicates care plan with clients, families, caregivers and collaborates with Clinical Manager.
• Ensure clients, families, office staff and care partners have the information they need to create extraordinary client experiences.
• Supports Scheduling Manager to match appropriate caregivers with clients and update clients in a timely manner regarding schedule changes or other updates

CUSTOMER FOCUS

• Participates in Client Satisfaction program.
• Identifies and reports opportunities to improve client experience.
• Serves as an on-call coordinator on rotating basis with other office staff.
• Conducts client quality calls and provides follow-up as needed to family members, caregivers, and others.
• Works to secure Google reviews from clients and/or their families for RaH Google business page

LISTENING

• Actively listens to, and communicates with, new and existing clients, family members, care partners and referral sources to ensure the highest quality of service is being provided.
• Acknowledges, manages, and investigates client and/or family complaints and completes associated documentation within 48 hours.
• Actively listens to, and communicates with the concerns of caregivers, establishing good relationships with the goal of retaining current care staff.

DESCISION MAKING/JUDGEMENT

• Maintains calm and offers sound guidance during emergencies.
• Completes home safety checks.
• Helps families understand how changes in condition affect the care needs of their loved one.
• Ensures a good client and caregiver match.
• Conducts caregiver Supervisory Visits and initial visit Meet and Greets.
• Participates, through direct communication with caregivers, in caregiver performance reviews, terminations, probations and job counseling in compliance with agency policies as requested.
• Adheres to and demonstrates the core values of the company- advocacy, dependability, adaptability, professionalism, and compassion

ORGANIZATION

• Maintains complete, accurate and timely client records in WellSky.
• Uses tags appropriately in WellSky for data collection and reporting.
• Completes documentation in WellSky pertaining to complaints, incident reports, supervisory visits.
• Maintains compliance with applicable laws and regulations and agency policies and procedures.
• Participate in orientation and training for new caregivers.
• Provide nurse delegation training during onboarding with new hires as well as in the field based on clients' needs.
• Provide ongoing training and mentorship to caregivers, participate in yearly skills fair.
• Collaborate with other office staff to complete tasks for growing the number of clients and caregivers.

PASSION

• Educates clients, families, referral sources and care partners on the importance and power of personcentered, Age-Friendly Care.
• Represents agency in the community through attending fairs and networking opportunities as needed.
• Exhibits enthusiasm, charisma, excitement and a positive "can do" attitude toward creating an extraordinary client experience.

LIKEABILITY

• Conducts client introductory and supplemental visits on an as-needed basis.
• Mentors caregivers and positively communicates opportunities to improve the client experience.
• Minimizes caregiver turnover through effective mentoring, relationship building and communication skills with assigned caregivers.

CONFLICT MANAGEMENT

• Understands natural sources of conflict related to care within families and then acts to prevent or soften the conflict.
• When a conflict emerges, effectively works through the conflict to its optimum outcome.
• Does not suppress, ignore or deny conflict, but seeks to serve as a mediator.

RESOURCEFULNESS

• Seeks out and seizes opportunities, goes beyond the "call of duty," and passionately finds ways to surpass barriers to improve the client experience.
• Takes proactive action to re-stimulate and improve projects related to the client experience.
• Other general office and clerical functions.
• Other duties assigned by Owner, Clinical Manager, Executive Director.

EDUCATION/ SKILLS/ ABILITIES/ AVAILABILITY

• Licensed Professional Nurse or Registered Nurse license required.
• Basic office and computer skills and organizational abilities.
• Excellent interpersonal relations abilities. Excellent telephone skills.
• Have a valid driver's license and use of insured automobile.
• Knowledge of common medical terminology. And home health experience preferred.
• Able to work independently, demonstrating sound judgment.
• Read, write, speak and understand English as needed for the job.
• Be available as required for on-call duty outside of normal office hour

WORKING ENVIRONMENT

• Works primarily outside of the office.
• Travel required for field training, supervisory visits, marketing, client visits, etc

COMPENSATION AND BENEFITS FOR CARE COORDINATOR

• Salaried position with competitive pay based on experience
• PTO
• Paid Holidays
• Health Insurance
• Savings Plan
• Same day pay with Tapcheck
• Ongoing paid training and development, opportunities for growth
• Recognition, celebrations, and great team interactions!

IND123

Compensation: $35.00 - $45.00 per hour