Service Appointment Coordinator - Mercedes-Benz of Omaha

Job Type

Full-time

Description

Do you want to help transform the auto industry? Come let Mercedes-Benz of Omaha show you just how Remarkable you can be!

At Mercedes-Benz of Omaha, our mission is to create a powerhouse of high-impact teams and leaders, deliver an exceptional and unforgettable experience for every guest every time, elevate and grow our manufacturer brands in our markets, and operate with discipline and focus to achieve operational and financial success. We are challenging the norm when it comes to both the car buying process and the employee experience, and as a Mercedes-Benz of Omaha teammate, you will play a direct role in that mission.

We Value Individuals Who

• Stay curious by seeking different perspectives, learning constantly, and adapting quickly
• Make it matter by maximizing impact and focusing on what matters most
• Win together by operating with a team first perspective
• Be caring by genuinely caring for and supporting others
• Act with courage by choosing courage over comfort in their decisions and actions, even when it is hard to do.
  
  

At Mercedes-Benz of Omaha we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT MERCEDES-BENZ OF OMAHA!

Your Purpose As a Service Appointment Coordinator

• Answer incoming phone calls for the Mercedes-Benz Service Department, providing professional and courteous assistance to customers.
• Schedule service appointments based on customer needs and service department availability.
• Communicate with Service Advisors to ensure customer concerns and service requests are clearly understood and properly scheduled.
• Provide basic information about services, appointment availability, and general service department questions.
• Assist in coordinating customer needs between the phone, service advisors, and the service department to ensure a smooth service experience.
• Maintain a professional demeanor on the phone and in person while assisting customers.
• Perform additional duties as assigned by management.
  
  

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle
• Customer service experience required
  
  

• Other job-specific training/requirements
  
  

• Competitive Pay: $18.00/hour
• Work Schedule: Monday - Friday, 8am - 5pm
• Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
• Training and Development Opportunities for All Employees
• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
• Educational Reimbursement: General and specialized technical automotive degrees
• Employee Assistance Programs
• Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day
  
  

Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz.

Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging.

Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test. Baxter embraces equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at (531) 365-3165, option #4 to request accommodation.