Licensed Social Worker/ Mental Health Counselor (Seattle/Portland)

CLINICAL ACCOUNT EXECUTIVE: REMOTE POSITION

Job Summary:

The Clinical Account Executive will oversee the delivery of Employee Assistance Program (EAP) services for corporate clients, ensuring support for employees and their families. This role is responsible for managing and delivering the full spectrum of EAP services, including crisis intervention, consultation with leadership teams, data reporting, and on-site and telephonic training/coaching.

You will work closely with HR, managers, and supervisors to address employee mental health, wellness, and performance challenges, and to support organizational well-being initiatives. This position also requires expertise in trauma response services, providing real-time support in critical incidents. As the primary liaison for your assigned clients, you will ensure compliance with EAP standards and contractual obligations, helping to drive employee engagement and organizational health.

Key Responsibilities:

• Responsible for client service and contract management for a book of business of EAP groups, including implementations of new contracts and renewal of existing contracts. Building relationships with brokers, HR and leadership teams to retain and support customers is a key function.
• Act as a strategic thought partner to brokers and corporate clients to develop annual EAP engagement plans that help to integrate EAP services into broader wellness, employee retention, and organizational health strategies. 
• Serve as case manager for management referral cases as needed, providing HR/supervisor consultation, intake, and ongoing case management. 
• Facilitate organizational trauma response services, both telephonically and on-site, following critical incidents such as workplace accidents or significant life events.
• Provide telephonic crisis support for employees and family members, offering immediate, professional guidance on mental health, substance use, and personal challenges.
• Conduct on-site and virtual training sessions on topics including crisis management, mental health awareness, leadership development, and trauma response.
• Develop and maintain comprehensive data reports on EAP utilization, trends, and outcomes, providing clients and brokers with actionable insights and recommendations for program improvement.
• Assist in provider recruitment and development of the EAP provider network. 
• Assist in development of content for newsletters, policies and procedures, department standards, and other communications. 
• Provide on-site services to clients that require frequent local and regional travel, and may require up to five days national travel. 
• Other related duties as assigned. 

QUALIFICATIONS: 

1. Master’s degree in psychology, counseling, social work, or a related field; licensure (e.g., LCSW, LMFT, LPC) required.

2. At least two years or equivalent EAP, behavioral health or clinical setting with focus on crisis intervention and trauma response. Five years is preferred. 

3. Current State Drivers License. 

4. Strong analytical and technical skills with experience generating and interpreting reports, using CRM/EHR databases, and fluency in productivity suites that include document creation, email, spreadsheets, presentations, communication and collaboration platforms. 

5. Ability to consult with corporate clients, offering professional guidance and strategic recommendations on mental health and wellness programs while maintaining impeccable confidentiality and boundaries. 

6. Proven experience and ability to work independently as well as collaboratively in a team based environment with other clinicians as well as paraprofessionals. 

7. Experience with and knowledge of substance use disorder.

8. Skilled at developing and facilitating successful training and comfortable with public speaking

9. Assist in provider recruitment and development of the EAP provider network.

10. Assist in development of content for newsletters, policies and procedures, department standards, and other communications.

11. Provide on-site services to clients that requires frequent local and regional travel, and may require up to five days national travel.

12. Other related duties as assigned.

Physical Requirements:  

1. Ability to see and hear within normal ranges with or without aid.
2. Ability to bend, and move within normal ranges. 
3. Ability to drive long distances when necessary and must maintain a valid Washington state driver’s license.
4. Ability to be stationary for long periods of time.
5. Finger and hand dexterity.
6. Able to lift a minimum of 10-20 pounds.