Bilingual Patient Care Coordinator / Front Desk (Medical & Legal Records)

Job Title: Bilingual Case Manager / Front Desk Coordinator (Hybrid Schedule)

Location: Phoenix, AZ
Schedule: Mon/Wed/Fri In-Office | Tue/Thu Work From Home
Note: Tuesday will transition to an in-office day in the near future.

Pay: $21-$23 Per hour based on experience

Employment Type: Full-Time

About Us

We are a fast-growing medical and physical therapy clinic specializing in car accident injury care. We work closely with law firms and patients to ensure seamless treatment, documentation, and case progress. This is a high-impact position for someone who is organized, proactive, and thrives in a fast-paced environment.

Position Overview

This is not a typical front desk job.

You will serve as the hub between patients, providers, and law firms — tracking care, organizing records, managing schedules, and keeping cases moving smoothly from start to finish.

If you are extremely organized, detail-oriented, and great at communication, this role is for you.

Responsibilities

• Answer and manage incoming calls (English & Spanish)
• Schedule and confirm patient appointments
• Communicate professionally with law firms regarding patient cases
• Track patient care and case progress in our internal tracker
• Request, receive, scan, and upload medical records into EMR
• Maintain accurate documentation and case notes
• Assist providers and staff with administrative needs
• Ensure the front office runs smoothly on in-person days

Requirements (Must-Have)

• Fluent in English and Spanish (spoken and written)
• Highly organized and detail-oriented
• Excellent phone and communication skills
• Comfortable speaking with attorneys and medical providers
• Able to multitask without losing track of details
• Tech-savvy and comfortable learning EMR systems
• Reliable, professional, and self-motivated (especially on WFH days)

Preferred Experience

• Medical office, legal office, or case management experience
• Experience handling medical records or insurance/legal communication

This Role Is Perfect For Someone Who

• Loves keeping things organized
• Enjoys being the “go-to” person
• Can work independently without constant supervision
• Takes pride in accuracy and follow-through

Benefits

• Hybrid work schedule
• Supportive, team-focused environment
• Meaningful work helping injured patients recover
• Opportunity to grow with a rapidly expanding clinic

To Apply

Please submit your resume along with a brief note explaining why you would be a great fit for this role.

We are looking to hire quickly for the right candidate.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Work Location: Hybrid remote in Phoenix, AZ 85012