MCI Counselor

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recently recognized by The Boston Globe as the 10th best employer in Massachusetts. If you are a compassionate, experienced clinician looking to support adults in crisis while growing professionally, we invite you to join our team. As an MCI Counselor in our Mobile Crisis Intervention (MCI) program, you will provide resources and connections to better meet their needs. The MCI Counselor will deliver short-term (72-hour) follow-up/case management to ensure successful connections.

What You’ll Do:

As a Mobile Crisis Intervention (MCI) Counselor, you will provide high quality community-based and mobile care to all individuals by providing resources and connections to better meet their needs along with follow-up case management.

Key Responsibilities:

• De-escalate and support callers to determine current needs.
• Manage incoming crisis calls and documentation.
• Collaborate and facilitate consultation with internal and external service providers and other team members to determine individual's needs.
• Assist in training of new staff and interns.
• Navigates individuals through the process of getting connected to the services identified by the MCI crisis clinician and making the appropriate referral
• Act as the primary point of contact for all individuals served who have accessed crisis services, ensuring individuals are being followed throughout the process to resources and services within BHN and the community.

What We Offer:

• Flexible Schedule: Community-based role with travel across the service area
• Supportive Environment: Work within a dedicated crisis response team
• Professional Growth: Opportunities for training and supervision
• Diverse Workplace: Bilingual candidates are encouraged to apply

What You’ll Bring:

• BA Degree Psychology, Counseling, or related field (required)
• Minimum of 1 year of experience in mental health field (preferred)
• Valid driver's license and reliable transportation for community-based service delivery (required)
• Strong communication and clinical assessment skills
• Ability to work in a fast-paced, collaborative setting

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care across Western Massachusetts. Our core values include Humanity, Empowerment, Accountability, Respect, and Teamwork.

How to Apply:

If you’re ready to make a meaningful impact as part of a dedicated and compassionate team, we’d love to hear from you.

Click "Apply for Job" below or visit www.bhnworks.org to apply!

Shift: Looking for each shift, TBD in interview

Pay: $23.44

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