Care Pro Onboarding & Retention Coordinator

Care Pro Onboarding & Retention Coordinator | Home Instead

Full-Time | In-Office

Help Shape the Care Professional Experience from Day One

Home Instead is seeking a Care Pro Onboarding & Retention Coordinator to support the success of our Care Professionals through interviewing, onboarding, retention support, and administrative coordination across two franchises.

This is an ideal opportunity for someone who enjoys balancing people-focused work with process, organization, and operational support. If you are passionate about employee experience, thrive in a fast-paced environment, and believe great care starts by supporting great caregivers, we’d love to meet you.

What You’ll Do

In this role, you will:

• Conduct Care Pro interviews and support candidates through the hiring and onboarding process
• Lead weekly orientation and help create an exceptional new hire experience
• Support retention efforts through follow-up, utilization outreach, corrective action check-ins, and employee support
• Maintain accurate records and support compliance in company specific systems
• Assist with reporting, scorecards, and administrative support for HR and office operations
• Support Care Pro recognition and engagement initiatives
• Partner with leadership to strengthen onboarding consistency and retention outcomes

What We’re Looking For

• Experience in onboarding, HR support, employee relations, office administration, or related field preferred
• Strong organizational skills and attention to detail
• Excellent communication and relationship-building skills
• Ability to manage multiple priorities and maintain follow-through
• Experience with HR systems, applicant tracking systems, or similar platforms preferred
• Passion for supporting caregivers and strengthening employee experience

Why Home Instead?

At Home Instead, we know exceptional care starts with exceptional Care Professionals. This role has a direct impact on helping Care Pros feel prepared, valued, and supported throughout their journey.

If you want meaningful work where you can influence culture, retention, and employee experience—we’d love to connect.