Client Care Coordinator

SkinSpirit

place Dublin, 43016

person_outline

Other Behavioral, Mental, or Healthcare Field

work_outline

Internship, Supervision

local_offer

Medical/Vision/Dental Insurance, Retirement Plan, Other Benefits

DescriptionCelebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body-with over 55 locations nationwide. Our highly trained experts are the best in the industry-renowned for personalized service deliver safe, effective, medically-proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for. We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we're always innovation-bringing stat-of-the-art equipment and services to our clinics. Join the SkinSpirit experience! The Client Care Coordinator is primarily responsible for providing support with the daily activities of a medical spa including telephone coverage, appointment scheduling, registration, opening and closing transactions and client care. What You Will DoCandidate MUST be available to work any shift to support business needs, including weekday, weekend and evening shifts. Provide excellent client care and customer serviceAnswer and screen high volume of inbound phone callsManage appointments (scheduling, moving and canceling appointments)Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts availableProvide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfactionAccurately complete client transactionsManage multiple responsibilities while maintaining composure, always keeping the clients a priorityPerform opening and closing duties of the clinicEfficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filingMaintain complete confidentiality in all guest matters in accordance with company policy Assist with other duties and projects as assigned by management What You Will BringSkills, Knowledge & Expertise High School Diploma or GED required; AA preferred1+ years of customer or sales experience required; experience in an aesthetic setting preferredSocial media experience desired Exceptional customer service skillsAbility to be efficient and productive in a fast-paced environment Ability to multi-task, prioritize, and organize with a consistently high level of accuracyMust be a team playerAbility to work as part of a team and take initiative independent of direct supervisionKnowlege of: Internet, Outlook, Excel, Word and the ability to learn new software quicklySocial media experience is a plus Excellent, written, verbal and interpersonal skillsGreat attention to detail and accuracy Consistently demonstrates good judgement, strong character and personality, ethics and high standards of performanceExperience in medical office/understanding of cosmetic procedures/skin care productsExperience with Zenoti or other POS systems preferred by not required Physical RequirementsProlonged periods of: Sitting at desk and working on a computer Repeating of same movementsTalking and hearingOccasional periods of: Standing, walking, use of hands and fingers, handling or feelingReaching with hands and armsClimbing or balancing, stooping, kneeling, crouch or crawlOccasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 poundsBenefitsWe offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full-time employees (24+ hours) we offer Medical, Vision, and Dental insurance. Notices for Applicants Notice at Collection Privacy Policy for California ResidentsSkinSpirit participates in E-Verify; To learn more please visit E-Verify.gov - Employee Rights and ResponsibilitiesSkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.