Intake & External Care Coordinator-Upstate SC

About Us:

Comfort Keepers is a leading provider of in-home senior care, proudly serving the Upstate for over 20 years. As we continue to grow, we are expanding our team and seeking a motivated professional to serve as both the first point of contact and trusted advisor for prospective clients and their families.

Position Summary

The Intake & External Care Coordinator plays a vital dual role—managing the client intake process from first inquiry to service start, while also conducting in-home consultations and building strong relationships with clients, families, and referral partners. This position is essential in delivering seamless, compassionate, and professional client experience.

Key Responsibilities

• Serve as the primary point of contact for prospective clients and families, responding to inquiries and gathering detailed care needs
• Conduct in-home and virtual care consultations; assess client needs and present customized care solutions
• Guide clients through the onboarding process, including completing documentation and obtaining necessary signatures
• Maintain and manage the referral pipeline, ensuring timely follow-up and conversion of leads to active clients
• Create and maintain accurate client records, service plans, and documentation
• Collaborate with internal teams and referral partners to ensure clear communication and high-quality care delivery
• Identify and resolve issues using sound judgment and company policies
• Participate in a rotating on-call schedule to support clients, caregivers, and new inquiries

Qualifications

• Bachelor’s degree in marketing, healthcare, or related field OR 2+ years of sales, business development, or healthcare experience
• Strong interpersonal, communication, and relationship-building skills
• Proven ability to manage multiple priorities in a fast-paced environment
• Excellent problem-solving and organizational skills with strong attention to detail
• Proficiency in Microsoft Office and other software systems
• Professional, positive attitude with a strong customer service mindset
• Ability to maintain confidentiality and work collaboratively as part of a team

Pay: From $22.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person