Client Care Coordinator - Veterinary

Who We Are:

Veterinary Eye Center is a specialty practice dedicated exclusively to advanced animal eye care. Launching in Newtown Square, PA under the leadership of our Founding Medical Director, Dr. LoPinto, our newest location is built on the same foundation that defines VEC nationally: exceptional medicine, thoughtful client communication, and a deeply collaborative team culture. Our practice brings together state-of-the-art diagnostics, microsurgical expertise, and a meticulous approach to ophthalmology, all delivered with compassion and clarity. As we establish our presence in the Philadelphia area, we're focused on building a specialty hospital where clinical excellence, professional growth, and supportive teamwork are always in clear focus.

We're proud to be part of a small but growing movement to raise the bar for both patient care and workplace culture. At VEC, you'll find a schedule designed with balance in mind, a leadership team that listens, and a spirit of innovation that keeps us constantly evolving. Whether you're drawn to the precision and complexity of ophthalmological surgery, the chance to work in a highly specialized field, or simply the opportunity to be part of a kind and passionate team, VEC is a place to thrive.

We're seeking an experienced Client Care Coordinator to join our founding team. The Client Care Coordinator is the first and last point of contact for our clients and is the face of our practice. You will work closely with our dedicated clinical staff and be a capable ambassador for the organization to the public, our clients, and to the professional community.

This is a chance to help shape the protocols, culture, and rhythms of a brand-new specialty practice before we open our doors. You'll be instrumental in helping us build a team that functions with trust, efficiency, and heart.

What You'll Do:

• Greet clients and patients, deliver best in class customer service, and ensure all client questions are answered in an informative and friendly manner
• Communicate and collaborate with colleagues regarding patient care and client questions
• Document communications and conversations
• Manage the appointment schedule
• Receive payments for services rendered and oversee daily financial reconciliation
• Perform intake and discharge duties
• Perform general administrative duties
• Answer multiple phone lines
• Maintain common areas

What We Require:

• 2+ years of experience in a customer service or client facing role (Veterinary Preferred)
• Excellent written and verbal communication skills
• Comfort working around all types of dogs and cats
• Exceptional organizational skills with a keen eye for detail
• Adaptability and focus in a busy environment
• A passion for animals

What We Offer:

• The pay range for this role is: $20-$24/hr
• 4 day work week
• No weekends, no nights, no on-call, no major holidays!
• Comprehensive medical, dental and vision coverage
• FSA/HSA
• Generous paid time off, up to 120 hours of PTO per year
• 401(k) with a company match
• Scrub Allowance
• Paid Parental Leave
• Elective benefits through MetLife
• Employee pet discounts
• Discounted pet insurance

What Makes This Role Unique:

This is a launch position as we open a brand new hospital! You will spend your first weeks training, building rapport, and establishing a team workflow before opening a brand new facility. This is a once-in-a-career chance to be a key part of a founding team and you'll gain unique experience as we expand our state-of-the-art care in a new state. We are targeting a delayed start date in June 2026.

Continuing Education:

We believe in helping you grow. Whether you're brand new or a seasoned pro. Veterinary Assistants here are eligible to receive unlimited CE registration reimbursement for things like conferences, wet labs, and skill-building courses (plus we'll cover up to $750 per year in related travel expenses if needed). You'll even have the chance to bring back what you learned and share it with the team. If you're excited about learning, we're here to support it, every step of the way.

We provide equal opportunities for everyone who applies to and works for our company, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.