Patient Care Coordinator / Receptionist-Technician

Patient Care Coordinator / Receptionist-Technician

Eclipse Eye Care is a patient-focused optometry office located in Lewisville, TX. We are looking for a full-time team member who is friendly, dependable, coachable, and enjoys working closely with patients in a fast-paced environment.

This role combines front desk responsibilities with clinical support, making it ideal for someone who enjoys variety and being actively involved in patient care.

No prior optometry experience is required — we are happy to train the right person.

What You’ll Do

• Greet and check in patients in a friendly, professional manner
• Answer phones and assist patients with scheduling and questions
• Schedule appointments (phone, online requests, and in-office)
• Verify vision insurance and assist with basic billing tasks (we will train)
• Collect payments for services
• Perform pretesting before the doctor exam (we will train)
• Help manage patient flow to keep the office running smoothly
• Clearly communicate next steps, follow-ups, and instructions to patients
• Support the doctor and team in delivering a positive patient experience

What We’re Looking For

We are looking for the right personality and mindset more than experience.

You may be a great fit if you:

• Are friendly, outgoing, and comfortable talking with patients
• Are comfortable using the phone and speaking clearly with patients
• Are dependable and show up on time
• Are willing to learn and accept feedback and coaching
• Take ownership of your role and don’t wait to be told what to do
• Are organized and able to multitask in a fast-paced environment
• Work well as part of a small team
• Are looking for a stable, long-term position

This role requires someone who is proactive and engaged — not someone who prefers a slow or low-interaction work environment.

Experience (Preferred, Not Required)

• Customer service or front desk experience
• Medical or optometry office experience

We are willing to train the right candidate with a strong attitude and work ethic.

Schedule

• Full-time
• Monday, Tuesday, Wednesday, Friday, Saturday
• Typical hours: 9:00 AM – 5:30 PM
• Must be available Saturdays

Compensation & Growth

• $15–17/hour based on experience, communication skills, and fit
• Pay increases based on performance, reliability, and growth
• Opportunity to grow into a lead role with increased responsibilities

How to Apply (IMPORTANT)

To be considered, please answer all application questions and include a short response telling us:

• Why you are interested in this position?
• What makes you a strong team member?
• How you typically respond to feedback or coaching?

Applications without responses may not be considered.

Pay: $15.00 - $17.00 per hour

Application Question(s):

• Are you available to work Saturdays?
• Are you seeking a full-time position?
• Are you comfortable answering phones and speaking clearly with patients throughout the day?
• Are you willing to be trained in both front desk and technician duties?
• Why are you interested in this position specifically?
• Tell us about a time you received constructive feedback. How did you respond?
• What does being a good team player mean to you in a small office?
• Do you have reliable transportation to commute to Lewisville for scheduled shifts?

Work Location: In person