Patient Care Coordinator – Plastic Surgery & Medical Spa

Patient Care Coordinator – Plastic Surgery & Medical Spa

Vinyard Institute of Plastic Surgery | Port St. Lucie, FL

Position Overview

At Vinyard Institute of Plastic Surgery (VIPS), we believe exceptional aesthetic outcomes come from our signature Makeover Approach, which considers the whole patient rather than following a traditional procedure-first model. Our practice is known for delivering an elevated, personalized experience and a comprehensive approach to beauty that combines plastic surgery with non-invasive aesthetic and medspa services to achieve the most effective, complete, and beautiful outcomes possible.

We are seeking an experienced, highly polished Patient Care Coordinator to support the patient journey before and after consultation. This is not the typical coordinator role focused solely on surgical conversions, nor is it a role that conducts consultations. Instead, this position plays a critical role in helping patients understand and access the full suite of services available at VIPS — ensuring a seamless experience, thoughtful follow-up, and greater engagement across both surgical and non-surgical services.

The ideal candidate is a high-performing professional with a strong background in aesthetics, cosmetic dermatology, or plastic surgery, exceptional interpersonal instincts, and the ability to build trust while guiding patients through a personalized, supportive, and elevated experience. This is a results-oriented role, but success at VIPS is built on emotional intelligence, genuine relationships, and an unwavering commitment to the patient experience.

Key Responsibilities

• Serve as a primary point of contact for prospective and existing patients throughout the pre-consultation and post-consultation journey
• Manage inbound leads for both plastic surgery and medspa services, including responding to inquiries, handling lead calls, qualifying opportunities, and guiding next steps
• Own timely and consistent follow-up with prospective patients to nurture interest, maintain engagement, and move patients toward consultation, treatment, and ongoing care
• Track patient progression from initial inquiry through booking and treatment acceptance, maintaining accurate records and visibility into conversion activity
• Monitor lead flow, follow-up performance, booking outcomes, and conversion trends across surgical and non-surgical service lines
• Reinforce provider recommendations after consults by helping patients understand next steps, treatment options, scheduling, and available services in a clear and supportive manner
• Educate patients on the full range of services offered at VIPS, including both plastic surgery and non-invasive medspa treatments
• Identify opportunities to expand patient engagement across multiple service lines in a way that feels personalized, appropriate, and aligned with patient goals
• Partner closely with providers and the clinical team to ensure a seamless, high-touch patient experience
• Coordinate consult-related logistics, treatment planning follow-up, scheduling progression, and patient communications with professionalism, responsiveness, and attention to detail
• Ensure patients feel informed, cared for, and supported throughout every stage of their experience
• Track performance metrics and consistently work toward conversion, retention, and revenue goals while protecting the integrity of the patient relationship
• Deliver a luxury-level experience that reflects the VIPS brand at every touchpoint

Important Scope Note - This role supports the patient journey before and after consults; this position is not responsible for conducting the actual consultation itself.

What Success Looks Like
This is a high-impact, performance-oriented role for someone who is energized by both exceptional patient care and measurable growth.

Successful performance in this role includes:

• Consistently managing and converting leads across both plastic surgery and medspa service lines
• Maintaining strong follow-up discipline and ensuring no qualified opportunity is lost due to lack of responsiveness or organization
• Increasing patient participation across multiple treatment categories by helping patients understand the full VIPS offering
• Supporting business growth through thoughtful, patient-centered coordination of surgical and non-surgical services when appropriate
• Creating a seamless and elevated experience that strengthens trust, loyalty, and long-term retention
• Demonstrating excellent judgment in balancing patient relationship-building with accountability to performance goals
• Representing VIPS with polish, professionalism, warmth, and confidence

Required Qualifications

Mandatory experience in aesthetics, cosmetic dermatology, or plastic surgery

• Proven success in a patient coordination, lead management, treatment coordination, consultation support, or sales-driven patient experience role within the aesthetic industry
• Demonstrated ability to manage lead flow, follow-up activity, and conversion outcomes with consistency and urgency
• Strong understanding of both surgical and non-surgical aesthetic services
• Excellent communication skills with the ability to build trust quickly and guide patients with confidence and professionalism
• High emotional intelligence and exceptional interpersonal instincts
• Strong organizational skills with the ability to track details, maintain follow-up cadence, and manage multiple patient conversations at once
• Professional presence aligned with a premium, patient-centered brand experience

Ideal Candidate Profile

• Consultative and relationship-driven rather than transactional
• Highly responsive, proactive, and accountable
• Comfortable owning the patient experience before and after consults
• Motivated by goals, follow-through, and measurable performance
• Passionate about aesthetics, patient transformation, and high-touch service

Why Join VIPS

Vinyard Institute of Plastic Surgery is not a one-dimensional aesthetic practice. We are a brand known for refined outcomes, personalized care, and a comprehensive approach to transformation. Our model goes beyond individual procedures to help patients achieve the most complete and beautiful results possible through a thoughtful blend of surgical and non-surgical care.

This is an opportunity to join an elite team where your ability to manage relationships, guide patients through their journey, and connect them to the full scope of our services will make a meaningful impact on both the patient experience and the growth of the practice.

Our Practice Values

• Excellence in patient experience
• Beautiful, comprehensive outcomes
• Sophistication, warmth, and professionalism
• Accountability and high performance
• Collaboration across surgical and non-surgical services
• Growth without sacrificing the human touch

Preferred Background

Candidates with experience in the following environments are especially encouraged to apply:

• Plastic surgery practices
• Cosmetic dermatology practices
• Medical spas with a strong consultation or lead management structure
• High-end aesthetic or luxury patient-facing environments

Apply

If you are an experienced aesthetic professional who knows how to build trust, manage patient relationships with excellence, and drive results through outstanding follow-up and coordination, we would love to hear from you. Apply today to join Vinyard Institute of Plastic Surgery and help shape a truly seamless, comprehensive aesthetic journey for every patient we serve.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Retirement plan
• Uniform allowance
• Vision insurance

Experience:

• Sales: 1 year (Required)

Language:

• English (Required)

Location:

• Port Saint Lucie, FL 34986 (Required)

Ability to Commute:

• Port Saint Lucie, FL 34986 (Required)

Work Location: In person