MyRC Product Manager

Overview

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more; be sure to explore all we have to offer here!This position is currently eligible to work in a hybrid work environment with both onsite and remote work.  Residency within the Kansas City-Overland Park-Kansas City, MO-KS Combined Statistical Area, which generally includes the Kansas counties of Johnson, Wyandotte, Leavenworth, Miami, and Linn, and the Missouri counties of Jackson, Clay, Platte, Cass, and Ray, is required. 

Job Description

Johnson County Government's Department of Technology and Innovation is seeking a Product Manager for My Resource Connection (MyRC) to lead the management, development, and day-to-day operations of the platform, ensuring it effectively connects vulnerable populations with essential services across Johnson County. This role partners with departments and agencies to drive adoption, integrate MyRC into workflows, support data sharing and compliance, enhance resource data quality, and promote collaboration among users while advancing ongoing improvements and related initiatives. This position will remain open until filled, with the first review of applicants on May 1, 2026.

Key responsibilities include: 

• Serve as the primary owner of MyRC, managing the full product lifecycle from development through deployment and ongoing enhancements
• Lead annual planning and establish, track, and report on program goals and performance metrics
• Collaborate with cross-functional stakeholders (e.g., Technology & Innovation, Corrections, Emergency Services, Health & Environment, Courts, Mental Health, and others) to align priorities and drive strategic outcomes
• Develop and execute a long-term strategic vision to expand MyRC’s reach, functionality, and impact across agencies
• Foster collaboration among case managers and partner organizations to support data sharing and coordinated service delivery
• Research and implement best practices by benchmarking against peer counties and similar organizations
• Oversee integration and maintenance of data from multiple sources, ensuring accuracy, consistency, and reliability
• Ensure compliance with applicable regulations (e.g., HIPAA, CFR, Privacy Act) and implement proactive risk management strategies
• Conduct regular audits, analyze system usage trends, and prepare risk management and compliance reports
• Draft and recommend updates to policies and procedures to maintain compliance and operational effectiveness
• Monitor and interpret relevant state and federal regulations to ensure ongoing adherence to confidentiality requirements
• Manage vendor relationships and contracts, including system providers and data partners
• Serve as staff liaison for governance or planning groups, including preparing agendas, tracking progress, and communicating recommendations
• Build and maintain partnerships with community organizations to enhance program effectiveness and collaboration
• Identify and pursue grant opportunities to support program growth and sustainability
• Develop and deliver training programs to support user adoption across internal and external stakeholders
• Lead user support efforts, including responding to inquiries, resolving issues, and maintaining system functionality
• Plan and execute outreach and communication strategies to increase engagement and awareness
• Identify, prioritize, and implement system enhancements based on stakeholder feedback and operational needs
• Improve workflows and address inefficiencies to enhance system usability and performance
• Develop marketing and communication materials, including reports, presentations, and stakeholder updates

Job Requirements

Minimum Requirements

• Bachelor’s degree in Business Administration, Public Administration, Social Work, Information Technology, or a related field
• Four (4) years of experience in product management, project management, or a related field
• Demonstrated experience presenting findings and conclusions to a variety of audiences, including leadership, elected officials, and staff, using clear and effective communication

Preferred Qualifications

• Master’s degree in Business Administration, Public Administration, Social Work, Information Technology, or a related field
• Experience preparing and analyzing statistical data, metrics, and reports
• Experience managing tools, systems, or services within a government or nonprofit environment
• Valid Driver's License Preferred

Physical, Environmental, and Working Conditions

• Ability to lift and carry up to 25 pounds
• Participation in an on-call or stand-by rotation as needed
• May be required to respond in support of other departments during declared emergency situations

Relevant work experience may be substituted for required education

Education may be substituted for required experience

Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.