Enrollment Counselor (Admissions)

Essential responsibilities of the EC:

• Provide exceptional overall office experience to all who come in contact with our office

obtaining the goal of sensing God’s presence and desiring to visit Landmark and our
offices again

• Conduct “check-in” calls and “1-on-1 connection experiences” with current families and

document feedback from new families regarding their Landmark experience

• Serve as “customer service” contact for questions/concerns regarding admissions

process, financial aid, student billing that may impact families’ enrollment or re-
enrollment and serve as the primary liaison between the Admissions & Enrollment department
and Business Office

• Support processing and Phase 1 review of admission applications for Financial Aid, and ensure applicants are added to the drip campaign and advised of items missing to complete file review.
• Manage “customer service” escalation concerns/questions of new and existing families

to appropriate department leaders to ensure expeditious resolution.

• Facilitate the acclimation and onboarding of new students/families to Landmark
• Support/Participate in Admissions & Enrollment activities (e.g., 1-on-1 tours, Campus Tour Days) and strategic school events that support prospective, applying, and new Landmark families
• Support the Director of Admissions in attending recruiting/community outreach events

Qualifications

• Warm and inviting demeanor
• Excellent oral and written communication skills
• Proficient in Google Suite (docs, sheets, slides, forms) and the internet
• Tactical problem-solver
• Highly organized and conscientious regarding his/her work