Veterinary Client Care Coordinator, RVT

Emergency Department Client Care Coordinator

Report directly to: Practice Manager

Purpose:

This position serves as a liaison between the medical team and the client by providing financial information (such as summaries, estimates, and payment options) to the client, educating the client (reviewing discharge instructions, discussing medications), and coordinating communication between the client and the medical team.

Responsibilities and Requirements:

· Provide financial updates and summaries for owners, including discussing collection of deposits and current financial status

· Organize and maintain logging of clinical team communication including reporting diagnostic results to doctors and organizing client communication.

· Provide client education including, but not limited to home care instructions, medications (indications, adverse reactions) and general wellness updates on hospitalized patients

· Managing medical records, reports, and correspondence

· Support client care

What you’ll do:

· Act as liaison between the clinical team and clients by streamlining client concerns, phone calls, and follow-up communication.

· Provide financial updates and summaries for owners, including discussing collection of deposits and current financial status

· Facilitate prescription refills through VetSource and client messages/voicemails on the pharmacy line.

· Package, ship, and track status of all ER diagnostics

· Audit overnight charges to prepare patients for discharge in the morning.

· Enter and check charges for hospitalized care throughout the day.

· Update estimates for continue care of hospitalized patients.

· Discuss payment options available to provide patient care

· Follow up with discharged hospitalized patients within 48 hours to check patient status.

Who you are:

· Registered Veterinary Technician license required

· Prior veterinary experience required, previous emergency experience desired

· Flexibility with work hours and able to work additional hours when necessary

· Proficient in calculations (drugs, constant rate infusions, unit conversions, etc.)

· Ability to work efficiently in a fast-paced environment

· Excellent verbal and written communication skills

Colorado Veterinary Specialists & Animal ER (CVS) is a 24-hour small animal emergency and referral hospital in Littleton, Colorado. Our unique group of specialties includes surgery, theriogenology, sports medicine and rehabilitation, oncology, critical care, and radiology in addition to our dedicated emergency team. Our doctors and staff enjoy living in an area that affords a great quality of life with close proximity to the mountains as well as to Denver, beautiful vistas, and an excellent balance between work and play.

We are looking for:

Client Care Coordinator

The Client Care Coordinator is the perfect role for the experienced technician looking to step back from the busy clinical floor. The Client Care Coordinator is responsible for providing a seamless experience for our clients, acting as a liaison between the client and the clinical team.

Benefits: We offer competitive compensation along with a comprehensive benefits package for full-time employees including medical/dental/vision and paid vacation, matching 401k, uniform allowance, and personal pet care discounts.

To apply, email resume and cover letter to karen@cvsg.com

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Uniform allowance
• Vision insurance

Experience:

• veterinary client care: 1 year (Required)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Littleton, CO 80122 (Required)

Work Location: In person