Care Coordinator

Job description

Care Coordinator

Exciting position with an established home care business with high growth potential.

Overview of Position: The Care Coordinator will work with the Client Services Director to manage and develop all client services for EastCoast Caregivers within the state of Maine. This is an hourly position. Salary position available long-term depending on performance.

Primary Responsibilities (including, but not limited to):

• Take service inquiry calls and follow up with leads
• Conduct assessments and establish individual care plans for each client
• Have a regular communication process for new clients
• Coordinate the start of care and change of care with scheduling team
• Introduce caregivers to clients
• Confirm that clients and their families are satisfied with the EastCoast Caregivers services, and communicate findings to the management team
• Caregiver supervision
• Seek opportunities to up-sell and promote added hours
• Visit clients for regular re-assessment + on-site supervisory visits
• Other duties as assigned

Qualifications

• Organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Phone skills and follow-up skills with prospects, clients and client families
• Proactive problem prevention and issue resolution ability
• Minimum of six months experience in a similar capacity in home care industry
• Bachelor’s degree and/or 5 years or more work experience in a related or relevant field preferred
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required
• Ability to learn other software programs quickly
• Ability to work independently and as part of a team

Job Types: Full-time, Part-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Ability to Commute:

• Portland, ME 04103 (Required)

Work Location: In person