Hospice Community Liaison

Job Overview
We are seeking a dynamic and compassionate Hospice Community Liaison to serve as a vital link between our hospice services and the community. This energetic professional will actively engage with healthcare providers, community organizations, and prospective patients to promote awareness of hospice care options. The ideal candidate will excel in building relationships, managing accounts, and driving business development initiatives to ensure our hospice services reach those in need. This role offers an exciting opportunity to make a meaningful difference while utilizing your sales, management, and marketing expertise in a healthcare setting.

Duties

• Develop and implement strategic outreach plans to connect with healthcare providers, community organizations, and referral sources.
• Conduct presentations and product demos to educate stakeholders about hospice services and benefits.
• Manage territory accounts by nurturing relationships, addressing inquiries, and providing exceptional customer service.
• Generate leads through cold calling, networking events, and targeted marketing efforts to expand the referral base.
• Collaborate with internal teams to tailor solutions that meet client needs, upselling additional services when appropriate.
• Maintain accurate records of interactions using CRM software such as Salesforce; track progress and follow-up actions diligently.
• Negotiate agreements and coordinate with management to close new referral partnerships effectively.

Skills

• Has a solid understanding of basic hospice regulations, levels of care, and admission criteria.
• Utilize community resources to research and identify referral sources, potential hospice physician relationships, and missed marketing opportunities in the community.
• Has the ability to create new relationships by constantly seeking out new referral relationships and opportunities in the communities served.
• Ensures that all marketing materials are current and up to date with BeLoved Hospice policy and current regulations. Notifies management if any marketing material is out-of-date or incorrect.
• Plans for and achieves monthly goals for new lead sources, referrals, and admissions.
• Proactive, organized, timely and appropriately persistent in pursuing leads and follow-up.
• Gather data on patient referrals to assist with the admission process.
• Proven experience in outside sales, B2B sales, or healthcare-related business development.
• Strong management skills with the ability to oversee territory management and account growth strategies.
• Excellent communication and negotiation skills to foster trust and build long-term relationships.
• Familiarity with CRM tools like Salesforce for lead generation, tracking, and analysis.
• Ability to conduct product demos and presentations confidently to diverse audiences.
• Knowledge of marketing principles relevant to healthcare services; adept at lead generation techniques including cold calling.
• Demonstrated customer service excellence with a proactive approach to problem-solving and client engagement.
• Technical sales experience related to healthcare or medical products is a plus. Join us as a Hospice Community Liaison and be part of a dedicated team committed to providing compassionate care while advancing your career in sales, management, and community outreach!

Qualifications

• Be an experienced sales professional, where relationship-building skills (listening, understanding, helping to identify appropriate solutions and closing) have been proven.
• One-year experience is preferred in hospice or health services, to assure understanding of hospice care and the overall continuum of care for hospice patients.
• Must have reliable transportation and maintain auto insurance.
• Successful completion of background check pursuant to ORS 181A.195.
• Read, write and understand the English language.
• Must be able to handle frequent interruptions, problem solve, and have exceptional follow through skills.
• Must be able to cope with emotionally charged situations encompassing patients, families, caregivers, and team members.
• Must be self-motivated and able to work independently, effectively managing time for maximum results.

Pay: $45,953.50 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Expense account
• Flexible schedule
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Experience:

• Sales: 2 years (Preferred)
• Hospice care: 1 year (Preferred)

Willingness to travel:

• 75% (Required)

Work Location: On the road