Manager of Social Work and Spiritual Care Services

Manager of Social Work and Spiritual Care Services - Monday through Friday with Administrator on call rotation of every 7 weeks

SUMMARY OF JOB RESPONSIBILITIES

The Manager of Social Work & Spiritual Care Services provides clinical oversight and operational support for hospice social work and spiritual care services across home, facility, and inpatient hospice settings. This role ensures high-quality, compliant, patient and family-centered psychosocial care, supports interdisciplinary team (IDT) collaboration, and provides supervision, coaching, and professional development for social work and spiritual care staff.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS AND DUTIES (other duties may be assigned)

• Ensure psychosocial and spiritual assessments, care planning, and documentation meet hospice Conditions of Participation (CoPs), payer requirements, and organizational policy.
• Provide case consultation and clinical guidance for complex family systems, grief/anticipatory grief, safety concerns, abuse/neglect, substance use, housing/financial insecurity, and capacity/guardianship issues.
• Support staff in evidence-informed interventions (e.g., crisis intervention, brief counseling, caregiver support, advance care planning support, resource navigation).
• Monitor quality indicators and participate in quality improvement (QI) initiatives, chart audits, corrective action plans, and program evaluation related to psychosocial and spiritual care.
• Collaborate with Compliance/QA to address documentation and regulatory findings; assist with Joint Commission and State survey readiness and follow-up.
• Provide responsive clinical supervision, case review, and skills coaching to hospice social workers and chaplains in alignment with state licensure requirements and ethical standards.
• Support hiring, onboarding, orientation, and competency validation for new social work and spiritual care staff; maintain training plans and documentation.
• Participate in performance management: set goals, provide ongoing feedback, complete evaluations, and support corrective action when needed.
• Promote staff wellness, resilience, and trauma-informed practice; help mitigate burnout and compassion fatigue.
• Coordinate student intern placements as applicable (field instruction, learning contracts, evaluations).
• Oversee Medicaid application processes and requests for community funding or other financial support for patient care.
• Provide staffing oversight and coordination of coverage to meet patient care needs.
• Serve as a psychosocial subject-matter resource within the IDT; champion whole-person, culturally responsive care.
• Attend and contribute to IDT meetings; ensure psychosocial and spiritual goals/interventions are integrated into the plan of care.
• Collaborate with IDT to address patient/family needs, conflict, and decision-making support.
• Support timely communication with families, facilities, community partners, and internal departments to ensure continuity of care.
• Support Palliative Care MSW in clinical supervision and program needs
• Will serve on the Administrator on-call rotation
• Maintain a limited caseload or provide coverage for high-acuity/complex cases as staffing and program needs require.
• Conduct in-home/facility visits and telehealth contacts in accordance with hospice regulations and safety protocols.
• Provide crisis support and coordination for urgent psychosocial or spiritual needs, in collaboration with leadership.
• Support service delivery across community settings (private homes, assisted living, SNF/long-term care, shelters/supportive housing where applicable). and inpatient hospice residence
• Develop and maintain community resource lists and referral pathways (financial assistance, food, transportation, legal aid, caregiver respite, behavioral health, etc.).
• Contribute to policies/procedures related to psychosocial and spiritual care, safety, mandated reporting, and documentation standards.
• Partner with leadership on program planning, staffing models, and workflow improvements to meet census and service demand.
• Represent social work in community outreach, presentations, and relationship building with referral sources and community agencies as appropriate.

CORE COMPETENCIES

• Clinical assessment, risk evaluation, crisis intervention, and family systems practice.
• Ethical decision-making, boundaries, and mandated reporting knowledge.
• Strong documentation and time management in a field-based environment.
• Leadership, coaching, and conflict resolution skills.
• Cultural humility and ability to provide equitable, inclusive care.
• Collaboration and communication within interdisciplinary teams.
• Comfort with grief, loss, end-of-life conversations, and spiritual/cultural variations in death and dying.
• Technology proficiency with EMR, secure messaging tools, and basic data tracking.

QUALIFICATIONS

Must have a Master’s degree in Social Work (MSW) from an accredited program. Must have active clinical social work license in the applicable state (e.g., LMSW) in good standing; meets requirements to provide clinical supervision as applicable. Minimum (e.g., 3–5) years of post-LMSW clinical experience; hospice, palliative care, home health, oncology, geriatrics, or serious illness experience strongly preferred. Demonstrated experience providing clinical supervision, consultation, and/or staff development. Valid driver’s license and reliable transportation for community-based travel.

Prior hospice or palliative care social work experience, including knowledge of hospice CoPs and IDT processes is preferred. Experience working in community-based, non-profit, and/or resource-limited settings is preferred. Training in grief and bereavement support, caregiver counseling, trauma-informed care, or serious illness communication is preferred.