Client Service Coordinator

Client Service Coordinator (CSC) Position - Specialty Departments

Are you looking for an opportunity to make a meaningful impact in pet care? At San Francisco Animal Medical Center (SFAMC), our mission is simple: to be the hospital we want to take our own pets to. We are seeking a compassionate, organized, and client-focused individual to join our team as a Client Service Coordinator (CSC) for our Neurology and Oncology Departments. This role offers the chance to support our Specialty departments while ensuring every pet and pet parent receives a five-star experience.

What You’ll Be Doing:

Communication:

• Serve as the primary point of contact for communication between clients, nursing staff, and doctors.
• Regularly monitor and promptly respond to department communications, including emails, Slack messages, voicemails, and other channels.
• Direct communications to the appropriate nursing staff and/or doctors as needed.

Client Interactions:

• Review treatment estimates with clients and address any questions or concerns.
• Manage the collection of deposits and payments using various methods, including CareCredit and Trupanion Pet Insurance’s DirectPay.
• Schedule and audit consultations, procedures, rechecks, and technician appointments.
• Make reminder and confirmation calls for upcoming appointments.
• Request and attach medical records, lab results, x-rays, cytology reports, and other necessary documents.

Appointment and Follow-Up Coordination:

• Greet and room clients and their pets upon arrival.
• Oversee the checkout process, ensuring all necessary paperwork is completed.
• Review discharge instructions with clients.
• Conduct follow-up calls to check on patients’ progress and address any client concerns.

Support and Administrative Tasks:

• Coordinate the collection of signatures and mailing of sympathy cards.
• Regularly check in with nursing staff and doctors to identify areas where support is needed.
• Perform filing, organizing, scanning, and attaching of patient records and client information.
• Complete various clerical and administrative tasks as required.

Other Duties:

• Take on additional responsibilities and tasks as assigned to support the smooth operation of the clinic.

What You’ll Bring:

• A passion for helping pets and their humans alike.
• A customer-centric mindset with a desire to go the extra mile to assist pet parents.
• Excellent communication and interpersonal skills to interact professionally, empathetically, and respectfully with clients and team members.
• Strong organizational and multitasking abilities to manage evolving priorities in a dynamic and sometimes stressful environment.
• Proficiency in using technology, including practice management software, efficiently.
• Attention to detail and a strong sense of personal accountability and reliability.
• At least 6 months prior experience in a veterinary practice is required; candidates with a background in customer service within a specialty veterinary hospital will be strongly considered.
• Compassionate and empathetic attitude toward clients and their pets.

What You’ll Get: To attract the ideal candidates, we offer competitive pay rates along with the following benefits:

• Medical and dental insurance
• 401(k) retirement plan
• Life insurance
• Commuter benefits
• Uniform stipend
• Pet care discounts

Job Type: Full-time

About SFAMC: San Francisco Animal Medical Center is proud to serve the Pacific Heights community and beyond. We are dedicated to providing cutting-edge medical care and outstanding customer service. Our Specialty departments represent the next step in our mission to deliver comprehensive, compassionate, and expert care to pets and their families.

If you’re ready to take the next step in your veterinary career and join a team that values excellence, empathy, and collaboration, apply today!

Job Type: Full-time

Pay: $27.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Uniform allowance

Work Location: In person