Client Care Coordinator/ Scheduler

About Us:

We are a local, compassionate, client‑focused home care agency dedicated to helping seniors and adults maintain independence, dignity, and quality of life in the comfort of their homes. Our team is growing, and we’re looking for a highly organized, people‑centered Client Care Coordinator to join us. River City Home Care has been serving the San Antonio and surrounding areas for 20 years!

Position Summary-

The Client Care Coordinator serves as the central connection between clients, caregivers, and the agency. This role ensures that clients receive exceptional service, caregivers are supported, and schedules run smoothly. The ideal candidate is detail‑oriented, empathetic, and thrives in a fast‑paced environment. This position will be required to cover the after hours on-call phone on a rotating schedule. The Client Care Coordinator reports to the office and is not a remote position.

Key Responsibilities:

Client & Family Support-

Serve as the primary point of contact for clients and families

Conduct client intakes, care assessments, and ongoing check‑ins

Maintain strong relationships through proactive communication

Address concerns promptly and professionally

Scheduling & Staffing-

Create and manage caregiver schedules to ensure consistent coverage

Match caregivers to clients based on skills, personality, and availability

Respond quickly to call‑outs, schedule changes, and urgent needs

Coordinate new client starts and caregiver introductions

Caregiver Support-

Communicate expectations clearly and professionally

Assist with onboarding, orientation, and ongoing engagement

Maintain accurate caregiver records and availability

Administrative Duties-

Maintain client files, care plans, and documentation in accordance with State regulation requirements

Assist with recruiting and onboarding new hires

Track service hours, schedule changes, and compliance requirements

Support office operations and collaborate with leadership

Answers phones and resolves issues or relays information to appropriate parties

Qualifications:

Experience in home care, healthcare, senior care, or customer service strongly preferred

Experience in onboarding new hires is preferred

Strong communication and relationship‑building skills

Excellent organizational and multitasking abilities

Proficiency with scheduling software (Wellsky/Clear Care experience is a plus) and basic computer applications are required

Ability to remain calm and solution‑focused under pressure

Compassionate, patient, and committed to client well‑being

Must be able to work well within a team environment

What We Offer:

Competitive pay

401K match

PTO eligibility after probationary period

Opportunities for growth and advancement

Supportive team environment

Meaningful work that makes a difference every day

Job Type: Part-time

Benefits:

• 401(k) matching
• Opportunities for advancement
• Paid time off

Work Location: In person