Office Client Care Coordinator

Join Our Mission to Elevate Home Care!

Do you have a heart for service? Thrive in fast-paced environments where every phone call is an opportunity to make someone’s day better? If you’re the kind of person who can balance a complex schedule while providing a calming voice to a family in need, we want to meet you.

Right at Home is looking for a dedicated Client Care Coordinator to be the heartbeat of our office. You’ll be the bridge between our amazing caregivers and the families who rely on them.

### Key Responsibilities

• The Perfect Match: Coordinate and manage caregiver schedules, ensuring our clients receive consistent, high-quality care that fits their specific needs.

• Relationship Management: Act as the primary point of contact for clients and their families, addressing concerns with empathy and urgency.

• Team Support: Support our caregiving staff by managing shift changes, providing clear directions, and being their "eye in the sky."

• Quality Assurance: Conduct follow-up calls and occasional home visits to ensure our high standards of care are being met.

• Intake & Onboarding: Assist with the initial inquiry process for new families, helping them navigate their first steps toward home care.

### What You Bring to the Table

• Experience: At least 1–2 years in healthcare coordination, scheduling, or high-level customer service (Home Care experience is a huge plus!).

• The "Puzzle-Solver" Mindset: You enjoy the challenge of making schedules work and can pivot quickly when plans change.

• Tech-Savviness: Comfortable with scheduling software, CRM tools, and the Microsoft Office suite.

• Communication: Exceptional verbal and written skills. You can deliver tough news with grace and celebrate wins with enthusiasm.

• Heart: A genuine passion for the elderly and disabled communities.

### Why You’ll Love Working With Us

• Competitive Pay: .

• Growth Potential: We are a growing company that loves to promote from within.

• Meaningful Work: At the end of the day, you’ll know you helped someone stay safe and comfortable in their own home.

• Benefits: PTO, Health Insurance, etc.

### How to Apply

If you’re ready to bring your organizational talents to a team that truly cares, please send your resume and a brief note about why you’re a great fit to: Perry@rahsouth.com.

Right at Home is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.