The ECM Care Coordinator will support members with complex medical and social needs in managing their health and overall wellbeing. The ECM Care Coordinator will assist in motivating behavioral changes to improve health outcomes through education, peer support, and the relaying of shared experiences. This role offers the opportunity to work alongside Akido's proprietary technology, including AI-guided tools that support structured medical investigation and informed clinical decision-making. What you'll do

Manage a caseload of patients, including completing assessment forms, developing care plans in partnership with members and clinical teams, and carrying out activities aligned to the care plan.
Build rapport with patients with the goal of increasing the likelihood of positive behavior changes.
Coach patients to minimize risks associated with identified health conditions and behaviors.
Accompany members to medical and social services appointments.
Connect members to appropriate programs to address barriers to care and enhance compliance.
Link members to local, county, and state services; follow up with members and serve as a patient advocate.
Introduce systems and strategies to promote self-management and self-efficacy.
Document information from every encounter in designated information systems.
Conduct outreach and engage eligible patients to enroll them into the Akido ECM Program.
Perform other duties as assigned.

Who you are

High School Diploma or equivalent
Bilingual in English and Spanish strongly preferred
2+ years of experience working with CalAIM populations of focus (people experiencing homelessness, adults with SMI/SUD, adults transitioning from incarceration, adults with complex medical needs)
Ability to work in a dynamic, outdoor environment
Ability to work independently as well as collaboratively within a team
Ability to prioritize multiple and competing tasks
Strong communication skills, including the ability to articulate relevant personal experiences
Excellent oral communication and interpersonal skills
Comfort using computers to document information in case management software
Willingness to travel 50 75%; must have a valid driver's license, automobile insurance, and reliable transportation

Benefits

Medical, dental, and vision health benefits
Paid sick time in accordance with California law
Accrued paid time off (PTO)

Physical Demands:
Work may include both sedentary office duties and active field-based engagement, requiring walking and standing for extended periods.Hourly pay range$28 - $28 USDAkido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

ECM Care Coordinator

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