Patient Care Coordinator

Company Overview
Southland Physical Therapy is a dynamic and fast-paced clinic dedicated to providing exceptional physical therapy services in a collaborative environment. Our team values effective communication and multi-tasking skills to ensure optimal patient care and operational efficiency.

Job Summary
We are seeking a dedicated and organized Patient Care Coordinator to join our team. The ideal candidate will possess strong administrative skills, excellent communication abilities, and a compassionate approach to patient interactions. As a Patient Care Coordinator, you will serve as the primary point of contact for patients, managing appointments, insurance documentation, and supporting the overall flow of clinic operations.

Duties

• Greet patients warmly and assist with check-in procedures to ensure a positive first impression.
• Schedule appointments efficiently while accommodating patient needs and provider availability.
• Verify insurance information and assist patients with understanding their coverage and billing processes.
• Maintain accurate patient records, ensuring confidentiality and compliance with privacy regulations.
• Provide administrative support by managing phone calls, emails, and other correspondence related to patient care.
• Coordinate with clinical staff to facilitate smooth patient flow throughout the day.
• Assist with billing procedures, including processing payments and insurance claims when necessary.

Qualifications

• Prior experience working in a medical or dental office environment is highly preferred.
• Knowledge of medical terminology and familiarity with medical administrative support tasks.
• Strong organizational skills with the ability to multitask in a fast-paced setting.
• Excellent communication skills, both verbal and written, to effectively interact with patients and staff.
• Office experience demonstrating proficiency in scheduling software or electronic health records systems is advantageous.
• Experience in dental office settings is considered a plus but not mandatory.
• Ability to maintain professionalism and empathy when dealing with diverse patient populations. Join our team as a Patient Care Coordinator and play a vital role in delivering outstanding patient experiences while supporting our clinic’s operational excellence!

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Pet insurance
• Vision insurance

Language:

• Spanish (Required)

Ability to Commute:

• Costa Mesa, CA 92626 (Required)

Work Location: In person