Phone Intake Coordinator (Med Spa)

Job Overview
We are seeking a highly organized and detail-oriented Phone Intake Coordinator to join our Med Spa team. The ideal candidate will possess strong communication skills, medical administrative experience, and familiarity with healthcare software platforms. Bilingual abilities and clinic experience are highly valued to provide exceptional patient service and support the smooth operation of our medical practice.

Duties

• Handle incoming calls using multi-line phone systems with professionalism and excellent phone etiquette
• Verify insurance coverage and perform insurance verification procedures
• Review and update patient medical records, ensuring accuracy and completeness of documentation
• Assist patients with intake procedures, including collecting necessary information and explaining clinic services
• Maintain confidentiality in accordance with HIPAA regulations and health information management standards
• Manage front desk operations, including filing, data entry, and administrative support tasks
• Collaborate with clinical staff to facilitate care plans and ensure seamless patient flow
• Document interactions accurately in EMR/EHR systems such as Dentrix or Eaglesoft as required

Qualifications

• Proven experience in medical office management, administrative support, or as a medical receptionist in a clinic or dental office setting
• Strong computer skills with proficiency in Microsoft Office applications and typing (including 10-key typing)
• Excellent communication skills with professional phone etiquette; bilingual abilities are a plus
• Ability to review medical documentation accurately and handle sensitive health information in compliance with HIPAA standards
• Experience with insurance verification processes and health information management is preferred
• Prior clinic or hospital experience is advantageous for understanding healthcare workflows
• Demonstrated organizational skills with the ability to manage multiple tasks efficiently in a fast-paced environment

This position offers an opportunity to contribute to a dynamic healthcare team dedicated to providing exceptional patient care through efficient administrative support.

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Benefits:

• Employee discount

Work Location: In person