For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.Required Skills, Education, and CertificationsMinimum 2 years of direct care experience, 3+ years in healthcare-adjacent, elder care, social work, or related fields preferredDemonstrated ability to deliver a high-touch, concierge-level client experience with exceptional attention to detailProven ability to manage complex, sensitive, and high-acuity situations with professionalism, discretion, and sound judgmentDirect experience working with families and trusted advisors, including care managers, attorneys, financial advisors, and other stakeholders, to support coordinated, client-centered careDemonstrated ability to navigate crises and escalation pathways, including urgent client needs, family concerns, and care disruptions, while maintaining calm, clarity, and a client-first approachStrong knowledge of dementia and other cognitive challenges to support thoughtful, personalized care planningExceptional customer service, relationship management, and conflict resolution skills, delivered with discretion and professionalismConfident communicator with refined written and verbal communication skills and a consultative approachSkilled in consultative assessments and conversions, including conducting comprehensive initial assessments or reviewing prior evaluations to align services with client goalsProactive and results-driven, with the ability to identify growth opportunities, build referral relationships, and expand services with new and existing clientsStrong leadership presence with the ability to train, coach, and mentor team members to deliver consistent, luxury-level outcomesHighly collaborative team player who partners effectively across operational and client-facing functionsPolished, approachable, and professional demeanor that instills confidence in clients, families, and referral partnersAbility to execute responsibilities with excellence while creating a warm, calm, and pleasurable client experienceExceptional organizational and time-management skills, with the ability to prioritize, adapt, and perform in a high-demand environmentEntrepreneurial mindset with strong accountability, drive, and a goal-oriented work ethicHigh energy and positive attitude, with the ability to excel under pressure while maintaining composureComputer proficiency with accurate, timely documentation to support continuity of care and business operationsFlexible and adaptable, thriving in a dynamic, growth-oriented environmentExposure to consultative sales, referral development, and relationship building to grow new and existing partnershipsOn-call availability as required to support client and business needsValid driver’s license, proof of insurance, and ability to travel up to 100% of the time in the fieldPhysical RequirementsAbility to travel to client homes and other locations dailyAbility to lift and carry up to 50 poundsAbility to sit, stand, and walk for prolonged periods of time throughout the workdayAbility to use standard office equipment such as a personal computer, a laptop, a telephone, a photocopier, etc.Benefits for full time employees

Medical/Dental/Vision Insurance
TouchCare VirtualCare
Life Insurance
Health Savings Account
Flexible Spending Account
401(k) Matching
Employee Assistance Program
PTO Plan for Non-Exempt Employees
Flexible PTO Plan for Exempt Employees
Holidays and Floating Holidays
Pet Insurance

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.California Residents Only:In accordance with Article 2 of the California Health and Safety Code - , TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.#LI-TK

Care Coordinator

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