Counselor I

Responsibilities

• Provide career and academic counseling, case management and support to members at the 1199SEIU Training and Employment Funds; ensure academic/career advisement needs are met in a variety of settings, across a range of programs, from certificates to advanced degrees
• Advise and counsel members on academic/employment options and benefits/programs available through the Training and Upgrading Fund; analyze and interpret student transcripts and records to provide academic assistance
• Refer members to appropriate academic programs (i.e. degree, certificate, preparatory); provide information over the phone, in person, online, in health care facilities and events
• Conduct Tuition Assistance College Workshops and provide development recommendations for customized workshops as needed; ensure members receive necessary workforce/career ladder and benefit information in a clear, concise and timely fashion
• Collect and analyze academic and tuition assistance data - submit information to Team Lead for quality control prior to processing; prepare member appeal documentation as needed
• Submit workshop data to administrative staff for reporting and tracking purposes; ensure timely, accurate and complete submission of tuition assistance applications for payment processing
• Establish relationships with educational institutions and external workshop facilitators; coordinate services and ensure they meet the needs of members while providing the highest level of service
• Perform additional duties and projects as assigned by management

Qualifications

• Bachelor’s degree in Education, Counseling, Human/Social Services or equivalent years of experience required
• Minimum two (2) years direct counseling experience in adult education, vocational/ college programs, job placement, or career management required
• Experience with health care education programs, career ladders, or City University of New York (CUNY) system preferred; knowledge of 1199SEIU Training and Employment Funds preferred
• Intermediate skill level in Microsoft Word, basic Excel and PowerPoint preferred
• Detail oriented and ability to handle multiple projects in a fast-paced environment with tight deadlines; must work well under pressure
• Excellent reading, writing and verbal communication skills; excellent presentation/facilitation and customer service skills
• Ability to maintain confidential information and handle sensitive issues, detail oriented with strong analytical ability
• Bilingual fluent in English/Spanish preferred
• Available to work flexible hours including evenings and weekends