Customer Success Manager (BCBA Certification Required)

About AlohaABA: AlohaABA is dedicated to building technology that streamlines day-to-day operations for our customers, enabling them to provide better quality care to their patients. Welina, our data collection software, is a critical part of that mission.

About the role: As the Welina Data Collection CSM, you will be responsible for developing a basic understanding of our AlohaABA practice management software while becoming an expert in our Welina data collection platform and how the two systems work together. You’ll work face-to-face with founders, developers, and managers from other departments, supporting our customers through training, onboarding, and long-term adoption of Welina.

This role will report directly to the CSM Director. We are a small and growing team, so your responsibilities will evolve rapidly as we scale.

What you’ll do:

· Build trust and create meaningful relationships with key stakeholders while onboarding new customers.

· Work directly with our Customer Support Team and help to manage and guide support tickets.

· Be a guru of Welina (and have a working knowledge of AlohaABA).

· Create and update our help center materials.

· Test and report bugs to the product team.

· Identify product improvements or new features by staying current on customer needs, industry trends, and market activities.

What you have:

· Active BCBA certification in good standing (required).

· Strong clinical skills and the ability to understand electronic data collection systems.

· A proven ability to assess customer needs with clinical data and teach customers how to configure the system to meet those needs.

· Experience in a customer-facing role and a genuine love of helping people succeed.

· Meticulous organizational skills and attention to detail.

· Experience using CRMs, support, and/or other communication tools.

· At least 2 years of professional experience in Customer Success (SaaS experience preferred).

· Strong empathy AND passion for building relationships.

Benefits:

· Health/dental/vision insurance

· 401k

· Annual Bonuses

· Flexible workplace

· Professional development stipend

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Application Question(s):

• Do you have an active BCBA certification in good standing?
• Are you comfortable with teaching or training others on software systems?
• How many years of experience do you have working in a customer-facing role?
• Can you commute to North Dallas, TX 3 days a week?

Work Location: Hybrid remote in Frisco, TX 75033