Onsite Medical Care Coordinator

Tesla

place Austin, 78789

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Onsite Only, Hybrid (Remote and Onsite)

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Other Behavioral, Mental, or Healthcare Field

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Internship

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Flexible Spending Account, Other Benefits

What To Expect

The individual will be responsible for administering work-related injuries and illnesses including workers' compensation claims and cases related to contracted workers through temp agencies with a strong emphasis placed on employee communication. The On-site Medical Care Coordinator will support day-to-day operations and investigation with managing a number of processes: retrieving incident reports, creating injury reports, OSHA recordkeeping, managing stakeholder communications, assisting with medical treatment authorization, facilitating a quick return-to-work plan, incident investigation and analysis, data collection/entry, etc. The Onsite Medical Care Coordinator will play a key role in case management operations and managing, tracking and organizing documents from Medical providers, claims adjusters, internal stakeholders including supervisors, EHS and HR along with other external parties to aid with the investigation and management of incidents. A successful candidate for this role has worked in the insurance, human resources, safety, and risk management field with extensive experience in employee relations and administrative support.

The candidate must work well on both self-initiated projects and those driven by priorities outlined by management. The ideal candidate takes pride in his/her analytical abilities, organizational skills and attention to detail and appreciates an environment where superior work is encouraged, recognized, and rewarded. Onsite presence required.

Shift: Dayshift 06:00-18:00 Thursday, Friday, Saturday and every other Wednesday

What You'll Do

Act as initial point of contact for walk-up inquiries related to occupational injuries, benefit questions and employment concerns

Capture key information about the nature of the injury, including when it occurred, how it happened, and where it took place

Responsible for administering work-related injuries and illnesses including workers' compensation claims, cases related to contracted workers through temp agencies, and Owner Controlled Insurance Program (OCIP) for a particular assigned business segment with a strong emphasis placed on employee communication

Support day-to-day operations of administrative intake and investigation

Track and organize documents from medical providers, claims adjusters, internal stakeholders including supervisors, EHS and HR along with other external parties to aid with the investigation and management of incidents'

Answer and respond appropriately and timely to email inquiries from internal stakeholders, and third party vendors, including insurance adjusters, external investigators and copy service vendors related to subpoena requests

Support for internal and external stakeholders, including Workplace Health, EHS, leadership, Workers Compensation team

What You'll Bring

Background in customer service including conflict resolution

Minimum 1 year of customer service experience

Bachelor's Degree from an accredited college, preferably in Risk Management and Insurance, or industry claims certification, or extensive experience in WC claims area, ARM or CPCU accreditation, or equivalent experience

Microsoft Office skills, including proficiency in Word, Excel, and Powerpoint

Ability to work effectively and efficiently under pressure while managing competing demands and tight deadlines

Quick, accurate data entry, and strong time management skills

Enjoys working in a fast-paced, high growth environment

Benefits
Compensation and Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program