Referral Intake Coordinator

Mabry’s Drug and Home Care is leading provider of home medical equipment in much of the Sandhills area. Our staff are committed to enhancing the quality of life of those in the communities we serve.

Job Title/Position: REFERRAL/INTAKE COORDINATOR

Reports To: Operations Manager

Job Description Summary: Responsible for managing all aspects of the patient intake process, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.

Essential Job Functions/Responsibilities • Reviews referrals from physicians and discharge planners for eligibility and appropriateness of home medical equipment. • Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements. • Establishes and maintains positive working relationships with current and potential referral sources.• Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes.

The above statements are intended to be a representative summary of the major duties and responsibilities of the position. May be requested to perform job-related tasks other than those stated in this description.

Position Qualifications • Possesses above-average organizational skills and able to process referrals with a sense of urgency. • Demonstrates above-average customer service skills. • Knowledgeable of Medicare guidelines and medical terminology. • Demonstrates excellent communications skills both written and oral. • Must possess above-average computer skills, the ability to type a minimum of 45 w.p.m. accurately, and have a working knowledge of standard office equipment. • Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing multiple job responsibilities. • Must be able to function effectively in a fast paced environment with frequent interruptions. • Must be able to function effectively under pressure.

This job description is not intended to be all-inclusive and does not constitute a written or implied contract of employment. The employee will be expected to perform other reasonably related duties as assigned by their immediate supervisor and/or other management personnel

Work Remotely

• No

Job Type: Full-time

Pay: From $27,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Insurance verification: 2 years (Required)
• Medical office: 2 years (Required)

Work Location: In person