Supportive Housing Case Manager

SAMMinistries

place San Antonio, 78239

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Social Work, Other Behavioral, Mental, or Healthcare Field

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Internship, Supervision

local_atm $44,000 - $46,000 a year

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English, Spanish

Job Description

Job Title: Supportive Housing Case Manager

Location: SAMMinistries at Four25 San Pedro

Reports To: Manager of Permanent Supportive Housing

FLSA Status: Full-time/Exempt

Approved By: Vice President of Supportive Housing

Approved Date: December 2025

Salary Range: $44,000-$46,000 annually

SUMMARY

The Supportive Housing Case Manager is an experienced, social services professional responsible for providing high-quality, comprehensive, and intensive case management services to families residing at Four25 San Pedro, an affordable housing community where SAMMinistries assists in providing resident supportive services. The Supportive Housing Case Manager will be assisting families in navigating the application and leasing process to obtain housing at Four25 San Pedro. These families will all be receiving some level of rent subsidy through a Project-Based Housing Voucher. All families served by the Supportive Housing Case Manager will be recovering from recent experiences of homelessness.

The role of the Supportive Housing Case Manager is to build trusting relationships with program participants, to assess the individual needs of each family member, and to cooperatively develop a service plan with participants to address needs that may impact their housing stability. The Case Manager is responsible for identifying appropriate resources and for connecting participants to those resources. These may include goods or services provided by SAMMinistries, but many will be services and resources provided by other organizations in the community.

The Case Manager is dedicated to developing trusting, professional relationships with participants and engaging them in needed services through the use of evidence-based practices including Trauma Informed Care and Motivational Interviewing. This Case Manager will also provide light-touch support to other residents at Four25 San Pedro and will plan and facilitate onsite events where all Four25 San Pedro residents can connect to one another, gain information, strengthen a sense of community, and/or access needed resources that enhance housing stability and overall wellness.

The Case Manager will collaborate with a wide range of service providers with the goal of assisting participants in maintaining housing stability, increasing financial independence, connecting to needed resources, and increasing community integration. Supportive services are offered to best meet participant needs. The overarching goal is family housing retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide case management services that facilitate client self-sufficiency and housing retention.

Ability to build positive and trusting relationships with diverse populations, particularly participants experiencing trauma and homelessness.

Use evidence-based practices in service delivery including Trauma Informed Care, Motivational Interviewing, and Person-Centered Planning.

Work collaboratively with Opportunity Home San Antonio and Franklin Management staff at Four25 San Pedro to administer Project-Based Vouchers to eligible families and to actively contribute to positive communication, efficient operations, and a unified sense of community at the property.

Receive referrals through San Antonio’s Coordinated Entry process and screen potential participants for voucher eligibility.

Accompany participants to voucher eligibility appointment at Opportunity Home San Antonio and assist through eligibility process.

Assist families in developing an Individualized Service Plan. Actively involve participants in the design and delivery of supportive services by ensuring they have an active voice in their goal/service plans. Refer participants to necessary services, and coordinate with other providers to help participants to access services and achieve goals set in his/her plan. Work toward strengthening each participant’s sustainability in permanent housing.

Provide field-based case management services in the areas of, but not limited to: independent living skills, community integration, connection to mainstream benefits, employment services, medical and mental health care, substance use treatment, and all other services needed to support participants in reaching their service plan goals.

Manage ongoing case load of participants in program to include meeting in-person with each participant monthly and maintaining bi-weekly contact with participants.

Maintain necessary documentation, reports, and statistics in the Homeless Management Information System (HMIS) database and enter all data within timeframes as set forth by the HMIS Data Quality Plan.

Reinforce good budgeting/financial management skills and work with participants on budgeting as part of service plan.

Learn and model sound conflict resolution techniques for the purposes of mediating conflicts within the dynamic of the resident to property manager relationship.

Plan and participate in community-building activities. Plan regular times to recognize participant achievements, encourage leadership, and implement other ways to help participants recognize and build on strengths.

Assist with orienting new clients and exiting departing clients, ensuring adequate transition, referrals, and continuity of care.

Attend bi-weekly case staffing and team meetings to review client progress and plan services.

Meet regularly with Manager of Permanent Supportive Housing to review program targets and progress. Submit case note, family assessment, family service plan, and other required documentation meeting quality and timeframe expectations.

Identify opportunities where SAMMinistries volunteers may assist at the property; communicate with SAMMinistries Development team and Volunteer Services Coordinator regarding potential opportunities. Work cooperatively with these staff to assist with communication and planning volunteer engagement events.

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

N/A

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Two years of experience providing community-based case management services to highly vulnerable populations is preferred.
Working knowledge of local resources and social services available is highly desirable.

EDUCATION and/or EXPERIENCE

This position requires a Bachelor’s Degree in a human services, communications, public administration or closely-related field.
At least 2 years of case management experience is preferred.
Experience using the HMIS database is a plus but is not required.
Experience working with at-risk populations is a must.
Assisting clients with transportation to critical appointments is a part of this role. This assistance may include directly transporting individuals in your personal vehicle; providing bus passes and/or rideshare assistance as available within program resources; and transporting individuals in SAMMinistries’ owned vehicles.

LANGUAGE SKILLS

Bilingual (English/Spanish) is preferred. Effective written and verbal communication skills. Must demonstrate the ability to write routine reports and correspondence and ability to communicate effectively before groups of volunteers and employees of service organizations.

MATHEMATICAL SKILLS

Basic mathematical skills required to adequately fulfill job duties, including but not limited to the ability to calculate figures and amounts such as addition, subtraction, division, percentages. Budgeting skills are also required.

REASONING ABILITY

Case Manager must be sensitive to the dynamics associated with homelessness and at-risk populations. Case Manager must possess excellent judgment and the ability to manage crises appropriately.

CERTIFICATES, LICENSES, REGISTRATIONS

A valid Class C driver's license is required, as well as current automobile registration and liability insurance. Driver’s license and liability insurance must be maintained in good standing throughout tenure in this position.

Licensed social worker or equivalent licensure desirable.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical demands inherent in this position include but are not limited to sitting for long periods of time, use of computer equipment, operation of a motor vehicle, walking, climbing stairs, bending, stretching and lifting up to 50 lbs. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment for this position is primarily indoors, with occasional outdoor activity required for supervision/participation in community events. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Requires some weekend and evening hours. The noise level in the work environment is usually moderate.

EEO

SAMMinistries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SAMMinistries complies with applicable state and local laws governing nondiscrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.