Job Description
Position: Client Care Coordinator
Reporting To: Respite Manager
Work Type: Hybrid
Pay Range: $26 -$30 Hourly
POSITION SUMMARY:
The Client Care Coordinator acts as a vital liaison between Libertana and its clients, ensuring high levels of customer satisfaction through professional communication, effective problem-solving, and reliable service coordination. This role is instrumental in managing client inquiries, scheduling services, maintaining accurate records, and ensuring a smooth flow of information between clients and internal teams.
QUALIFICATIONS:
- Associate or bachelor’s degree strongly preferred in health care, social work, gerontology, sociology.
- Minimum 2 years of experience in customer service, administrative support, or a related field.
- Minimum 1-3 years of experience in healthcare, senior care, or home care setting.
- Knowledge of elder care, disability support, or chronic illness management.
- Strong interpersonal and communication skills.
- Excellent organizational and time-management abilities.
- Proficient in Microsoft Office and CRM systems.
- Ability to manage multiple tasks efficiently.
- Demonstrated empathy, patience, and a client-focused mindset.
- Familiarity with HIPAA or similar confidentiality regulations.
- Bilingual, Spanish preferred.
- Reliable transportation.
- Valid Driver’s license.
ESSENTIAL DUTIES AND RESPONSIBILITES:
The following is a representation of the major duties and responsibilities of this position. The agency will make reasonable accommodations to allow otherwise qualified applicants with disabilities to perform essential functions.
- Serve as the first point of contact for clients via phone, email, or in-person interactions.
- Schedule and conduct in-person assessments for new clients, as well as follow-up reassessments.
- Educate clients on available services, program policies, and procedures.
- Create individualized care plans based on the clients’ physical, emotional, and social needs.
- Collaborate with caregivers, case managers, and healthcare professionals to ensure comprehensive care.
- Maintain up-to-date client records in company EMR software systems.
- Perform routine follow-up calls and visits as needed to ensure client satisfaction.
- Communicate client needs and preferences to internal teams to ensure personalized service.
- Conduct regular audits of care plans and update as needed or as clients care evolves.
- Send out Bi-Annual surveys to clients and report results to team and management.
- Address and resolve service-related concerns or issues when possible or escalate to management.
- Ensure compliance with local regulations, company policies and care standards.
- Assist in generating reports and required documentation.
- Communicate regularly with staff and scheduling team to ensure caregiver compatibility.
- Assist with onboarding and offboarding processes for clients.
- Provide feedback or training support to caregivers based on client experience.
- Participate in internal team meetings, case reviews, and quality improvement efforts.
- Traveling/driving throughout LA, San Diego, Fresno County and surrounding areas.
- Perform other duties as assigned.
PHYSICAL REQUIREMENTS:
- Stand, sit, talk, hear, and use of hands and fingers to operate computer, telephone, and keyboard on a frequent basis up to 20% of the time.
- Reach, stoop, kneel and bend up to 20% of the time
- Moderate amount of walking up to 10% of the time.
- Moderate amount of driving up to 50% of the time.
- Close vision requirements due to computer work on a frequent basis
- Light to moderate lifting may be required up to 25lbs on a frequent basis.
- Pushing and pulling up to 25lbs.
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