Home Care Coordinator - Scheduling

Make a Difference in the Lives of Others!
At FirstLight Home Care of Boston Northwest, we believe exceptional care starts with a committed, compassionate team behind the scenes. As our Care Team Scheduler & Client Services Coordinator, you'll be the vital link between our caregivers and the families we serve—making sure every shift is covered, every need is met, and every client feels supported.

This is more than just scheduling. It’s about creating meaningful connections, ensuring consistency of care, and being a dependable resource for both caregivers and clients. If you’re organized, people-focused, and thrive in a fast-paced environment, we’d love to meet you.

What You’ll Do:

• Match caregivers with clients based on availability, personality, and care needs
• Conduct client intakes and create detailed care plans
• Serve as the go-to point of contact for clients, families, and care staff
• Perform home visits for quality checks, caregiver introductions, and client support
• Provide field support during callouts, including occasional caregiving if needed
• Maintain accurate scheduling and care records
• Take part in the on-call rotation (after-hours/weekend support)
• Collaborate with office staff and leadership to improve services and processes
• Perform other related tasks as assigned

What You Bring:

• Associate degree or higher
• At least 1 year of healthcare/home care scheduling experience
• Strong organizational, communication, and problem-solving skills
• Compassion for seniors and a desire to support both clients and caregivers
• Proficiency with Google Suite, Microsoft Office and scheduling software
• A valid driver’s license and reliable transportation (some travel required)
• Previous caregiving experience (HHA/CNA/PCA) is a plus

Physical Demands & Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The environment may contain a potential exposure to illness and/or bodily fluids. The noise level in the work environment is usually moderate. This is not a remote position.

Perks & Benefits:

• $23–$25/hour depending on experience
• Flexible schedule: part-time or full-time
• Paid On-call (after-hours/weekend support)
• Paid time off: holidays + sick time
• 401(k) plan
• Cell phone reimbursement + mileage reimbursement
• Work with a caring, professional team that values your voice

If you’re passionate about helping others, love problem-solving, and want to be part of a mission-driven organization making a real impact—apply today and help us continue delivering care that truly matters.

Job Type: Part-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Free parking
• Paid orientation
• Paid sick time

Experience:

• Home Care Scheduling: 2 years (Required)

License/Certification:

• Drivers License (Required)

Ability to Commute:

• Stoneham, MA 02180 (Required)

Work Location: In person