Service Coordinator/Dispatcher

Position Summary

We’re looking for a detail-oriented, customer-focused Dispatcher to coordinate field service operations for our heating and cooling teams. You’ll be the first point of contact for incoming calls and will play a key role in making quick, accurate decisions about scheduling and dispatching. This role is fast-paced, requires excellent judgment, and is central to keeping our customers and technicians supported every day.

Key Responsibilities - Dispatcher

• Answer incoming phone calls with professionalism and determine the correct next steps (create a work order, dispatch a technician, transfer internally, or take a message).
• Enter service requests and job details accurately into dispatch software.
• Schedule and dispatch technicians based on urgency, skillset, and availability.
• Manage daily workflows, coordinating between office staff and field teams.
• Create and track work orders, estimates, and invoices.
• Communicate clearly with customers, technicians, and office staff to keep jobs on track.
• Adapt quickly to changing priorities, emergencies, and schedule adjustments.

Qualifications - Dispatcher

• Strong phone presence and customer service skills.
• Excellent communication and active listening.
• Ability to prioritize calls and decide the best course of action in real time.
• Exceptional organization and multitasking ability.
• Calm under pressure with strong time management skills.
• Attention to detail with consistent follow-through.
• Comfortable with technology: Google Workspace, Microsoft Office, and dispatch software (Housecall Pro a plus).
• Bonus: experience in HVAC, service industries.
• Bonus: knowledge of QuickBooks or other accounting software.

Physical Requirements

• Reliable transportation, valid driver’s license, and clean driving record.
• Excellent attendance and reliability in prior roles.
• Ability to sit, type, talk, and hear clearly for extended periods.

Benefits

• 401(k) with company match
• Paid time off
• Overtime pay
• Performance bonus
• Professional development opportunities

Work Schedule

• Monday to Friday
• 8–10 hour shifts
• Overtime as needed based
• Full Time
• In-office

Education & Certification

• High school diploma or equivalent preferred

Work Location

• In person
• Must be able to commute to Vancouver, WA 98682 (required)
• Relocation required before starting work (if applicable)

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: No less than 40 per week

Work Location: In person