Field Service Coordinator

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Field Service Coordinator (Work Preparator) – West Jordan, UT

About the Company
Our company combines a long-standing legacy in the power generation and gas compression industry with cutting-edge innovation to provide customers with reliable, efficient, and sustainable energy solutions. With over 64 GW of installed capacity and more than 50,000 Jenbacher and Waukesha engines operating in over 100 countries, we are committed to delivering both performance and progress for a cleaner energy future.

Position Overview
We are seeking a Field Service Coordinator (Work Preparator) to support operations at a Jenbacher gas-engine power plant located in West Jordan, UT. This role ensures smooth planning, preparation, and coordination of all service activities related to Jenbacher gas engines and associated auxiliary equipment.

Key Responsibilities

Coordinate and order all parts, consumables, tools, and third-party services required to execute maintenance and service events.

Serve as the primary assistant and representative to the Field Service Staff Manager (Plant Manager).

Communicate proactively and professionally with customers, providing excellent support and follow-up.

Identify technical requirements for upcoming service work and ensure timely procurement through approved vendors.

Manage materials and third-party resources efficiently and cost-effectively.

Update Bills of Materials (BOM) after service events and maintain accurate documentation within the ERP system (Oracle).

Prepare and maintain all required technical and commercial documentation related to field operations.

Ensure compliance with company quality and EHS (Environmental, Health, and Safety) standards for both internal and external teams.

Support Field Service Technicians to ensure adherence to business and process standards.

Assist with EHS initiatives such as safety audits, reporting observations, and addressing issues as they arise.

Review service reports for any unplanned activities and ensure proper documentation and resolution.

Recommend process improvements to enhance service delivery and efficiency.

Track and help achieve key performance indicators (KPIs) for the service department.

Request and manage quotes for transactional services as needed.

Upload and manage service-related data including purchase orders, budgets, and reports.

Oversee inventory and maintenance of service tooling for on-site operations.

Supervise warehouse functions including shipping, receiving, and cycle counts.

Qualifications

High school diploma or equivalent, paired with relevant technical or business experience.

Strong understanding of service preparation processes and parts coordination across multiple product variants.

Experience managing customer needs and providing effective service communication.

Working knowledge of reciprocating engines is a plus.

Proven customer service and communication skills.

Several years of experience supporting technical supervisors or coordinating field service events.

Proficiency with Oracle ERP, Microsoft Office Suite, and technical databases.

Strong analytical and troubleshooting abilities.

Must reside in or be willing to relocate to the Salt Lake City area.

Additional Details

Full-time, on-site position at the power plant or Jenbacher regional office in West Jordan, UT.

Compensation & Benefits

We offer a competitive compensation package along with a comprehensive benefits program, including:

Health, dental, and vision insurance

401(k) retirement plan

Company-paid short-term disability and basic life insurance

Voluntary long-term disability and supplemental life insurance options

Opportunities for professional development and career advancement

We pride ourselves on maintaining an inclusive and supportive work environment. We are an Equal Opportunity Employer, and all employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law.

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