Job Description:

We are seeking a dedicated and compassionate Bilingual Care Coordinator fluent in Korean, Chinese, and English to join our team full-time. This role is essential in delivering a high standard of support and care coordination to our members and patients. You will work closely with Net Providers (NPs), patients, caregivers, and nursing staff to ensure a seamless and personalized customer service experience while advocating for the care and services our clients need.

This is position is a Hybrid position, 2-3 days at office.

Key Responsibilities:

• Establish and maintain strong, positive relationships with Net Providers and members.
• Coordinate and refer clients to appropriate community-based services and resources.
• Follow up with clients to ensure services have been accessed and needs are being met.
• Collaborate with internal teams and external partners, including attending meetings and participating in community or organizational events.
• Manage, organize, and maintain care coordination-related documents and records.
• Provide bilingual support and interpretation/translation services when necessary.
• Maintain confidentiality and adhere to HIPAA and all relevant privacy regulations.
• Identify service gaps and escalate complex cases to the appropriate department or supervisor as needed.
• Perform other related duties and assigned tasks to support the care coordination team and organizational goals.

Qualifications:

• 1–2 years of experience in care coordination, case management, social services, or a related healthcare field.
• Excellent interpersonal, communication, and customer service skills, with the ability to engage compassionately with patients and families from diverse backgrounds.
• Strong organizational and problem-solving abilities.
• Proficiency in using electronic health records (EHRs), customer service platforms, and other technology tools.
• Fluency in Korean, Mandarin, and English is required (speaking, reading, and writing).
• Bachelor’s degree in Community Health, Social Work, Public Health, or a related field is preferred.

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Gym membership
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Care coordinator : 1 year (Required)

Language:

• Korean (Required)
• Chinese (Required)
• English (Required)

Ability to Commute:

• New York, NY 10001 (Required)

Work Location: Hybrid remote in New York, NY 10001