Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.

• Assists filing of paperwork, answering phones, taking messages, returning calls, delivering

messages.

• Communicate effectively with residents, families, caregivers, and staff either face-to-face

or by telephone.

• Sets up facility meetings on behalf of the Director of Social Services- residents such as care

plan meetings, 72-hour meetings, welcome meetings.

• Assists in ensuring accuracy of daily census.
• Gather resident information for the completion of request for services (MA health screens).
• Meets and welcomes new residents to facility.
• Reviewing admission agreement packets with new resident/responsible parties.
• Must be able to relay accurate confidential information as it relates to HIPPA.
• Assist with discharge planning with respect to obtaining the resource information for

discharge (such as making PCP appointments, behavioral health appointments, referral for
elder services and VNA and faxing discharge paperwork)

• Completion of housing applications with resident’s and other community resources such as

SNAP benefits, The Ride, DMH, DDS…

• Gather information for coordination of grievance concern
• Gather information for guardianship regulatory compliance
• Coordinate Ombudsman directive for facility-initiated notices of transfer discharges
• Assist the Licensed social worker with obtaining social history in order to determine their

plan of care

• Post discharge calls and follow up with resident’s/ responsible parties, VNA and Elder

Services.

• Updating resident’s face sheets with updated contact information.
• Conducting audits of advanced directives, psychotropic medications, etc.

Participating in QA activities

• Other administrative duties as assigned to support the Social Services dept.