Show your passion by empowering youth and families when joining the Wayside team!

Wayside is one of Massachusetts' most respected youth and family-serving agencies, supporting more than 6,000 youth and families annually across Central, Eastern, and Northeastern regions.

We invest in our employees' wellness with comprehensive benefits, including tuition and training reimbursement, a PTO package with 3 wellness days, 9 paid holidays, and up to 3 weeks of vacation in the first year. Enjoy a learning environment with free training, CEUs, and more, along with exceptional medical benefits, financial health supports, and career development opportunities.

Apply today and earn a $2,000 sign-on bonus!

Intake Coordinator
Admissions - Framingham Campus
Salary Range: $50,000.00 - $55,000.00/year depending on experience + sign on bonus (half paid after 30 days of employment and the other half paid after 90 days of employment/pro-rated for part time).
The Intake Coordinator is responsible for all referrals and intakes to the Wayside Campus (including Lockland Ave). The Intake Coordinator is often the first point of contact with Wayside for a family in need of services. TheIntake coordinators welcome, register, and oversee all aspects of admissions and referrals for the Residential and Day Services.
This position gathers information about the new youth intake to begin creating client records. The coordinator answers questions related to services and has interface with referral agencies, schools, hospitals and department of child and family. The Intake Coordinator is also a liaison to families as their youth begins behavioral and clinical care at the Wayside Campus in residential or Day treatment.
This is high volume, customer service environment. The best candidates will be warm, friendly, welcoming, and thorough dealing with our members over the phone. It will be expected that they have a flexible schedule that includes evening hours.

What you will do:

• Reconcile Campus / Day Treatment census daily
• Obtain medical records/ Doctors medical orders for medication
• Prepare/ update spreadsheets and date on census
• Work with hospitals, care providers and insurers to provide best results for youth and families.
• Competencies and Strengths of our Superstars
• Familiarity with the mental health field.
• Comprehensive knowledge of services offered by Wayside.
• Very strong customer service skill.
• Traits of empathy and approachability.
• Organized with great attention to details.
• Efficientis your watchword in all tasks.
• Working knowledge of Excel, Word MS Office.

• Associate’s degree minimum.
• 1 year experience with residential or insurance preferred but not required.
• Valid driver's license and access to a car.

 Motivational Interviewing; Courageous Conversations; Trauma Informed Practice, Attachment, Regulation and Competency Model (ARC), MAP, CPR, First Aid training provided upon hire.