Job description:

Client Care Manager – Home-Based Elder Care | Full-Time | Palo Alto, CA

Location: Palo Alto, CA (Local travel required – up to 75%)
Employment Type: Full-Time
Compensation: Salary + Monthly Bonuses

Are you passionate about improving the quality of life for others? We're looking for a compassionate, experienced Client Care Manager to join our team and help us deliver exceptional home care services to aging clients and their families. This role offers the chance to make a real difference, supporting high-quality, concierge-based elder care with a focus on dignity, independence, and personalized support.

What You'll Do:

• Serve as the primary relationship manager for clients and their families
• Conduct in-person client assessments and reassessments to evaluate care needs
• Recommend personalized care plans to enhance quality of life
• Guide clients and families through the onboarding process to initiate services
• Maintain accurate and timely care documentation and updates
• Communicate proactively with internal care teams, caregivers, and external providers
• Match clients with appropriate caregivers and oversee introductions
• Monitor and adjust client services and caregiver training as needs evolve
• Resolve client or caregiver issues and complaints with professionalism and discretion
• Conduct home safety assessments and ensure quality assurance standards are met
• Adjust client rates as needed based on care changes or satisfaction levels
• Support compliance with state regulations and internal policies
• Identify cross-referral or service expansion opportunities
• Participate in on-call and after-hours support as needed
• Other duties as assigned

Qualifications:

• Bachelor's Degree in Human or Health Services or related field (or equivalent work experience)
• Excellent communication, customer service, and conflict resolution skills
• Proficiency in documentation systems and general computer skills
• Valid driver’s license and proof of insurance
• Ability to lift and carry up to 20 pounds
• Ability to sit, stand, and walk for extended periods

Preferred:

• 3+ years of experience in health care, elder care, social work, or a related industry

Why You’ll Love Working With Us:

• Make a lasting impact on clients and families
• Monthly performance bonuses
• Supportive, mission-driven team culture
• Structured training and onboarding
• Clear paths for growth and advancement

Benefits (Full-Time Employees):

• Medical, Dental, and Vision Insurance
• Life Insurance
• TouchCare VirtualCare Services
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k) + Company Matching
• Employee Assistance Program (EAP)
• PTO plan for non-exempt employees
• Flexible PTO for exempt employees
• Paid Holidays + Floating Holidays
• Pet Insurance

We are an Equal Opportunity Employer (EOE) and welcome applicants from all backgrounds.

Job Type: Full-time

Pay: $85,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person