CAN Community Health is the nation's premier resource in ending epidemics with a mission of empowering wellness, has an exciting opportunity for a Clinical Operations Support Specialist.

We are looking for someone who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values. We offer a good quality of life with an excellent daytime schedule, competitive pay with a bonus plan, premiere benefits package with a retirement plan with a generous company matching contribution. We have received recognition in 2025, 2024, 2023, 2022, 2021, 2019, & 2018 NPT's Best Non-Profit to Work for Award.

CAN is a Drug-Free Workplace. All potential hires will be required to take and clear a pre-employment drug screen upon job offer. 

You can find out more about us by visiting our website at . Apply Today!

Salary: Starting at $20-$22 per hour based on experience.

Must be able to pass a Level I background check (a Level II background may also be required).

CAN Community Health, Inc. is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. 

Statement of Purpose: This position has one set of primary responsibilities. Provides clinical operations support services by performing data entry, real-time quality assurance audits, and related tasks in CAN’s electronic health record and assigned Ryan White grant data systems. 

Essential Functions:

1. Promote patient enrollment into the CAN Community Health Ryan White clinic program by ensuring notice of timely responses to inbound referrals.
2. Promote and practice and uphold CAN Community Health’s mission, vision, and values.
3. Accurately learn EMR system (eCW)
4. Professionally and effectively answers and routes all phone calls.
5. Verify demographics at each visit.
6. Ensure all patient insurance has been verified by CCT/send any add-on to CCT for verification.
7. Ensure current insurance card(s) are scanned into EMR.
8. Update patient consents and privacy policy documents yearly
9. Review and address assigned tasks in EMR i.e.: telephone encounters, actions and assigned bucket(s).
10. Web-enable patients, List PCP, Referred by and SOGI.
11. Maintain confidentiality in full accordance with HIPAA.
12. Verify patients program eligibility determination; link clients to staff able to perform this determination if needed. 
13. Perform routine stat entry into CAN’s HER and assigned grant data system (such as CAREWare or Provide Enterprise). 
14. Provide reports, invoices, and other documentation to clinical operations leadership and the Ryan White contract managers as assigned.
15. Compile programmatic encounter reports from eCW to assist contract managers in accurate billing of Ryan White services.
16. Work collaboratively with the CAN Quality Management Committee
17. Promotes and practices CAN Community Health Inc’s mission and values and follows its policies and procedures.
18. Ensures confidentiality is maintained by entire team regarding patient/client information in accordance with HIPAA, professional and departmental standards.

Secondary Tasks:

1. Cross train for effective client service and team participation.
2. Practice safety, environmental and/or infection control methods.
3. Participate in professional development activities to enhance knowledge and skills of HIV/AIDS and patient care programs to continually improve client services.
4. Utilize resources and supplies in a cost-effective manner.
5. Maintain professional, respectful, and courteous relationships with clients, staff and visitors.
6. Perform all other duties as assigned.

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