Southern Impression Homes is a builder of single-family homes and multi-family units for both the BTR and owner-occupied markets in Florida. Headquartered in Jacksonville, the company is experiencing rapid growth, and we are seeking a detail-oriented and results-driven Business Analyst to join our team. This individual will be responsible for analyzing business processes, identifying improvement opportunities, and overseeing the development and implementation of projects. The ideal candidate will have strong experience with JD Edwards ERP systems, excellent problem-solving skills, and the ability to work collaboratively across departments.

At Southern Impression Homes, we pride ourselves on our culture and our ability to make our company a place where employees enjoy coming to each day. We believe that hard work is important, but we also believe life balance is essential. We encourage and support our employees in becoming their best, both personally and professionally. Everything we produce is a result of the talent and hard work of our team members. We believe that, when people share their talents and ideas, great things can happen.

The company offers numerous options to help its employees achieve their financial, professional, and wellness goals including:

• Medical, dental, and vision insurance options
• Paid time off
• 401(k) plan and match
• And more

General Duties and Responsibilities:

• Answer and manage inbound calls and leads via CallRail
• Conduct outbound calls to leads and realtor referral lists
• Set zoom appointments for Property Counselors
• Update lead statuses and notes in HubSpot CRM
• Qualify prospects using provided talk tracks and scripts

Qualifications:

• Strong verbal communication and active listening skills
• Familiarity with CRM systems (HubSpot preferred)
• Comfort in high-volume outbound calling environments
• Prior sales or customer service experience is a plus
• Strong problem-solving skills with high attention to detail
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Skilled in Microsoft Office Suite products (365, Outlook).

At Southern Impression Homes, employment decisions are based on personal capabilities and qualifications without regard to race, creed, color, religion, sex, age, national origin, ancestry, disability, veteran status, pregnancy, genetic information, sexual orientation, gender identity, or any other protected characteristic as established by law.

If you require a reasonable accommodation to apply for this position, please contact our Corporate Offices at 972-383-4300.