Job Details

Description

Join a team dedicated to making a real difference in the lives of our community. Our Mission at Friendship Village of Dublin is “To care for, engage, and inspire our community to reimagine and maximize quality of life at every age”.

At Friendship Village our Values Drive us to RISE to any Occasion

Values

Respect

Integrity and Innovation

Stewardship

Excellence

The Client Care Coordinator is responsible for onboarding all new clients for services and overseeing the care coordination of non-medical services to clients. The Client Care Coordinator is also responsible for projecting a positive public image of FVD through professional conduct and communications, while maintaining confidentiality where appropriate.

Essential Duties And Responsibilities.

• Present a professional, welcoming first contact to all visitors - residents, families, providers, vendors, staff, etc. by phone, in person and email.
• Meet with potential clients and/ or client representatives to discuss their needs and provide solutions in the form of a service plan.
• Complete ongoing client needs assessments per schedule.
• Conduct Service Inquiries and Care Consultations as needed.
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and client representatives who have yet to commit to service.
• Admit residents into Home Care Services program. Complete required admission forms and follow process by entering admission data into clinical electronic record within 24 hours of admission.
• Conduct client/care partner introductions with new clients and Care Partners.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has at minimum two quality assurance visits per year.
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Effectively communicate with all staff members, clients and client representatives.
• Document all service and service plan changes, cancellations, and significant events.
• Demonstrate open and effective communication with clients, client representatives, the Director, office staff and care partners, and referral providers/care providers.
• Communicate any client or associate concerns, complaints or grievances to HCS Director or designated party in a timely manner. Coach care partners if applicable.
• Work with clients/ client representatives on any issues that may arise to ensure timely and successful problem resolution and maintenance of high-quality service.
• Must be adept at working independently, highly self-motivated, enjoy working independently, and skilled at prioritizing variable work loads on a daily, weekly and monthly basis. Demonstrate proactive decision making in regards to client needs and services needed to ensure resident safety, dignity, quality of care and independence.
• Be a client advocate and meet with resident and/ or family members to provide information on services and provide resources. Discuss care and service options and interventions available in the Independent Living setting as well as the continuum of care. Refer to the Health & Wellness Navigator if applicable. The Client Care Coordinator is responsible for identifying and articulating the individual’s wishes, values and preferences and incorporate into the service plan if possible. Discuss benefit versus risk of aging in place services.
• Assist with management of client and care partner schedules in scheduling coordinator absence.
• Participates in monthly on call rotation.
  
  

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
• Customer Service experience required.
• Supervisory and/ or managerial experience in healthcare preferred.
• Must have good multi-tasking skills and be a team player.
• Ability to understand, follow and support established policies and procedures of the facility; ability to recognize emergency situations and respond appropriately; ability to plan, organize and prioritize assignments efficiently; ability to work effectively with minimum supervision; ability to adapt teaching to the situation and diversity of learners.
• Must be able to possess the ability to deal tactfully with personnel, residents, family members, visitors, vendors, and the general public.
• Must have problem solving skills. Must be able to make independent decisions concerning above job duties.
• Computer literacy encouraged.
• Strong interpersonal and communication skills. Teaching skills required. Understanding and empathy of the uniqueness of the needs of the elderly required.