Location: Chesapeake, VA 23320

Status: Full Time (40 hrs/wk)

Shift: Monday – Friday Days

Hours: 8:30am-5pm

The Intake Coordinator is responsible for the intake of and registration of patients, insurance benefits verification and coordination of new admission for Home Care Services. Additionally, responsible for preparing appropriate documentation required for processing, billing and initiation of care.

• Arranges for the efficient and accurate intake and registration of patients through use of computer, phone and/or video, utilizing excellent customer service skills
• Captures accurate referral information, including patient demographics and insurance, and reviews general information from admission booklets regarding policies, patients’ rights, patient financial responsibilities, complaint process, and emergency contact numbers
• Verifies insurance and benefits for all applicable patient–reported coverage
• Conducts patient interactions in a courteous and confidential manner to obtain and record patient demographic, insurance, and financial information
• Accurately reviews and modifies information in the electronic medical record, completing all necessary forms
• Reviews physician referral orders for completeness and accuracy
• During the registration process, informs the patient of, and collects any financial responsibility for deductible, coinsurance and/or co-pay amount.

Education

• High School Diploma or Equivalent (Required)

Certification/Licensure

• Virginia Pharmacy Tech License (Required)
• CPhT License (Received through the NHA or PTCB (Required)

or

• Virginia LPN License (Required)

Experience

• 1 year of Experience in Healthcare (Required)
• 1-2 years of Data Entry Experience (Required)
• Microsoft Teams Experience (Preferred)
• Healthcare Administration Experience (Preferred)
• Knowledge of Medical Coding (Preferred)

Keywords: Intake Coordinator, Home Health Intake, Discharge Planning, Healthcare Administration, Medical Coding