Job Posting: Care Coordinator

Location: Scranton, PA or Reading, PA

Company: Aging with Comfort

Employment Type: Full-Time

About Aging with Comfort

Aging with Comfort is a leading provider of non-medical home care and IDD support services across Pennsylvania. We deliver high-quality caregiving and personal care services that help adults remain safe, independent, and supported in their own homes. Our agency partners with Pennsylvania’s Community HealthChoices (CHC) waiver program, all Managed Care Organizations (MCOs), Options, Veterans Assistance Programs, and statewide ODP IDD services.

Our mission is to ensure that everyone has access to quality home care and support services. We are committed to helping individuals understand their options and empowering them to make informed decisions for a better quality of life.

Position Overview

The Care Coordinator is a dynamic, client-facing role that blends scheduling, service oversight, and EVV compliance. This position is ideal for professionals with experience as a Scheduler, Client Services Supervisor, or EVV Specialist in home care or home health settings. You’ll be the operational heartbeat of our Scranton or Reading office—ensuring caregivers are supported, clients receive consistent care, and systems run smoothly.

Key Responsibilities

Coordinate caregiver schedules to ensure consistent, high-quality coverage

Respond to call-outs, cancellations, and urgent staffing needs with speed and empathy

Serve as a primary point of contact for clients and caregivers, addressing service inquiries, concerns, and requests with professionalism and care

Answer and triage a high volume of incoming phone calls from clients, caregivers, and referral sources

Provide timely, courteous, and solution-oriented support to callers, escalating issues when necessary

Communicate clearly with clients, caregivers, and internal teams regarding service updates and scheduling changes

Train caregivers on EVV systems (e.g., HHAeXchange), including clock-in/out procedures

Monitor EVV compliance and resolve issues related to telephony, mobile app, or paper logs

Maintain accurate documentation in agency software and update client and caregiver records

Support client satisfaction by following up on service quality, resolving complaints, and ensuring prompt issue resolution

Uphold HIPAA standards and ensure confidentiality of all client and caregiver data

Qualifications

High school diploma or GED required

Two or more years of experience in home care, home health, or healthcare scheduling preferred; comparable customer service experience in a fast-paced, service-oriented environment will be considered

Proficiency in Microsoft Office and scheduling platforms (HHAeXchange experience a plus)

Strong organizational and multitasking skills

Excellent communication and interpersonal abilities

Customer service experience in a healthcare or service-oriented setting strongly preferred

Bilingual (English/Spanish) preferred

Familiarity with Medicaid waiver programs and EVV regulations a plus

What We Offer

Competitive pay and benefits package

Opportunity to earn performance-based incentives

Supportive team culture with growth opportunities

Training in EVV systems and care coordination best practices

A chance to make a meaningful impact in the lives of clients and caregivers

How to Apply

To apply, please email your resume and cover letter to both hr@agingwithcomfort.com and hengelberg@agingwithcomfort.com. Be sure to specify whether you are applying for the Scranton or Reading office.