Company Overview:

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description:

The Community & Partner Relations Coordinator (CPRC) plays a vital role in embedding Upward Health within the local care ecosystem. This position is responsible for building and strengthening relationships with community-based organizations (CBOs), clinical providers, and ancillary service partners such as labs and imaging centers. By cultivating these partnerships, the CPRC helps create a seamless, person-centered network of support that meets both the clinical and basic needs of our patients. The CPRC also leads the development and ongoing maintenance of a robust, up-to-date resource directory to connect patients to essential services—supporting our commitment to whole-person care.

Key Responsibilities

• Identify and engage key organizations and influencers to build robust local networks of clinical and community partners.
• Maintain and update partner directories (CBOs and clinical providers) in Salesforce, aligned to market needs and service availability.
• Ensure external clinical and community partners meet quality standards and are aligned with patient needs (e.g., housing, food, transportation).
• Serve as the primary liaison for external partners, including PCPs, specialists, SNFs, labs, imaging centers, and community organizations.
• Facilitate regular check-ins and feedback loops with partners to align expectations, monitor progress toward enrollment and quality goals, and resolve challenges.
•  Support care teams by sourcing relevant resources to address UH patients' clinical and social needs.
• Develop a strong understanding of application processes for key community resources (e.g., SNAP, Medicaid, housing assistance), and support care team training and education to ensure accurate and efficient completion.
• Use data driven approach to develop targeted interventions/campaign that help drive enrollments, improve Annual Wellness Visits, close quality gaps and reduce readmissions.

Skills Required:

• Network development, relationship management and stakeholder engagement
• Experience in healthcare, social services, or community outreach
• Strong verbal and written communication
• CRM/EMR proficiency (Salesforce preferred)
• Organizational and time management skills
• Data analysis and interpretation
• Knowledge of social service programs (e.g., SNAP, housing assistance)
•  

Key Behaviors:

• Builds trust and rapport with diverse partners and stakeholders
• Takes initiative in outreach and follow-ups (in-the-field and telephonic)
• Displays cultural sensitivity and community awareness
• Demonstrates adaptability in dynamic, multi-stakeholder environments
• Maintains professionalism in all communications and representations
• Provides proactive support to internal care teams

Competencies: 

Interpersonal Communication: Able to connect and communicate effectively with both clinical and community partners.

Collaboration: Works closely with care teams and external organizations to align on goals and ensure smooth patient transitions.

Problem Solving: Uses data and partner feedback to troubleshoot gaps in care and improve resource navigation.

Technology Proficiency: Comfortable using tools like Salesforce and EMRs to manage partner directories and track outcomes.

Community Engagement: Acts as a liaison between Upward Health and the local ecosystem, representing the organization at events and meetings.

Attention to Detail: Ensures accurate and up-to-date documentation of resources and partner relationships.

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.