About Job

Intake Coordinator

Location and Travel Requirements,
Hybrid within Perris, California, Must reside in California

We are seeking a Intake Coordinator to join FoundationCCC in its mission of benefiting, supporting, and enhancing the California Community Colleges—the largest and most diverse system of higher education in the nation. Together, we are building stronger communities by getting students and colleges the resources they need to succeed and expanding pathways to economic and social mobility across California. Join us as we continue this important work to uphold the value of community colleges in building a brighter future.

What You’ll Do

The Foundation's Collaborative Impact Department, through the LAUNCH Apprenticeship Network, seeks an Intake Coordinator to play a critical role in the department's success by serving as the first point of contact for participants pursuing registered apprenticeship opportunities. This hybrid role is responsible for scheduling and conducting intake appointments, building rapport with participants, assessing their needs and barriers to employment, and making referrals to Success Coaches for ongoing case management support. The ideal candidate will be personable, approachable, and eager to learn about the range of apprenticeship programs available through LAUNCH.

Schedule and conduct intake appointments with prospective participants, particularly those who complete an Intake Form, on LAUNCH’s website to identify barriers to employment, training or education
Track inquiries and feedback for reporting and program improvement purposes.
Maintain accurate records of calls completed in a database format. Reviewing and analyzing call data records for accuracy, completeness, and to identify trends and patterns.
Refer participants to LAUNCH program staff or partnered Success Coaches for continued guidance and support.

Attributes for Success

High school diploma or GED required.
Minimum of one year of work experience in customer service required.
Any experience in an education or non-profit environment preferred.
Experience with Monday.com preferred.
Practices ownership, takes accountability, and has the ability to manage own work, prioritize tasks, and deliver quality products on time with limited supervision.

Ability to work on a fast-paced team and build and maintain collaborative working relationships with internal and external stakeholders.
Innovation, creativity, collaboration, and entrepreneurship are encouraged as employees work to achieve organizational goals
FoundationCCC blends the impact of a non-profit, the culture of an entrepreneurial start-up, and the scale of a state agency

What we Offer

FoundationCCC is fully committed to a “remote-first” philosophy, and recruits and hires talent across the state in fully remote positions, where virtual work is possible. Our headquarters are located in Downtown Sacramento, just blocks from California’s State Capitol.

Benefits

Competitive compensation, generous PTO, and paid holidays
Medical, dental, and vision plans, Flexible Spending Accounts, Health Savings Accounts (HSA), Employee Assistance Program (EAP), and Wellness offerings
CalPERS retirement program and optional 403(b) and 457 Retirement plans
Carrot reproductive health and fertility support
Tuition reimbursement
Public Service Loan Forgiveness certified employer

To see the full job description and to apply, please go to our Careers page at

https://foundationccc.wd1.myworkdayjobs.com/en-US/fccc-careers

Budgeted Hourly Pay Range:

$22.00 - $27.00

Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.