Position Title : Permanent Supportive Housing Case Manager

Reports To: Executive Director

Department: Counseling Center

FLSA Classification: Non-Exempt (Hourly)

Wage Range: $16.50 – $18.00/hr

Location: Porterville, CA

Schedule: Full-Time, 40 hours/week, Mon–Fri 8 a.m.–5 p.m., with flexibility evenings/weekends as needed

Supervises: None

Dress Code: Business Casual (Jeans/t-shirts only on Friday with approval)

Language Requirement: English & Spanish preferred

About Central California Family Crisis Center, Inc.

Central California Family Crisis Center, Inc. (CCFCC) is a culturally and linguistically competent multi-service nonprofit organization dedicated to serving those affected by domestic and sexual violence, elder abuse, economic deprivation, and homelessness. We emphasize client-centered, trauma-informed care and work with diverse partners to promote individual, family, and community transformation. CCFCC is an equal opportunity employer and complies with all applicable federal and state employment laws. As a federally grant-funded agency, CCFCC is a Drug-Free Workplace and requires background checks and compliance with the Drug-Free Workplace Act.

Summary of Position

The Permanent Supportive Housing (PSH) Case Manager provides case management for clients who are housed, using a trauma-informed approach. The goal is to help participants maintain stable housing and create a supportive community. This role includes conducting home visits, collaborating with property managers, linking participants to other providers, and ensuring compliance with program requirements. If a client loses housing, the Case Manager is responsible for identifying alternative options. Documentation in HMIS and other systems is required, along with occasional program coverage and volunteer support.

Essential Duties & Responsibilities

Services (approximately 70% of time):

• Maintain program capacity and support move-in/move-out processes, assisting tenants with documents.
• Provide case management to 12 scattered-site clients including intakes, advocacy, home visits, and referrals.
• Conduct bi-monthly life skills groups and ensure rent collection/receipts are documented.
• Link clients to mental and physical health providers and other supportive services.
• Develop, update, and monitor service plans and document outcomes in a timely manner.
• Complete SAMHSA SOAR Training within the first year if not already trained.
• Obtain HUD Counselor certification as required.

Administrative (approximately 20% of time):

• Update leases and submit rent payment vouchers.
• Input accurate data into HMIS and other required systems.
• Maintain organized client charts with completed forms.
• Attend staff and supervisory meetings as required.

Other Duties (approximately 10% of time):

• Provide program coverage support when needed.
• Engage with and support volunteers.
• Facilitate groups or trainings as identified by the supervisor.

Qualifications

Education & Experience:

• AA in Human Services, Social Studies, or Health (or equivalent experience/education).
• 1–2 years working with individuals experiencing homelessness and/or trauma.
• Skills & Abilities:
• Bilingual (English/Spanish) strongly preferred.
• Proficiency in MS Office, Google Docs, and HMIS.
• Strong communication, teamwork, and problem-solving skills.

Other Requirements:

• Valid CA driver’s license, proof of insurance, and insurable driving record.
• Must have a clear State DOJ and FBI criminal background check.
• **Must be able to pass a pre-employment drug screen.**
• Completion of 40-hour Domestic Violence Counselor/Advocate certification (State of CA).
• Must complete SOAR training (within first year) and HUD Counselor certification as required.

Work Environment

The work environment includes a normal office setting, home visits, and community sites. Noise levels range from quiet to moderately noisy. This position requires flexibility in working conditions, including evenings and weekends as needed.

Special ADA Requirements

CCFCC complies fully with the Americans with Disabilities Act (ADA) and provides reasonable accommodations when necessary to enable qualified individuals with disabilities to perform essential job functions.

• The 'Essential Duties & Responsibilities' and 'Qualifications' listed are considered essential job functions.
• Bending, lifting, and carrying up to 40 pounds (files/boxes) required.
• Both standing and sitting are required for extended periods.
• Ability to climb stairs in facilities and client housing.
• Ability to hear, see, and communicate detailed instructions and information clearly in person and over the phone.
• Manual dexterity required for repetitive motion using hands, wrists, and/or fingers for computer and office equipment.

Additional Information

Employment is At-Will. Wages are determined by experience and scope of position. Benefits such as vacation, paid sick leave, holiday pay, and health insurance will be discussed separately. Job descriptions do not constitute employment contracts.

Job Type: Full-time

Pay: $16.50 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Education:

• Associate (Preferred)

Experience:

• Case management: 1 year (Required)

Language:

• English & Spanish (Required)

License/Certification:

• California Driver's License (Required)

Work Location: In person