Company Overview

Interim HealthCare is America's leading provider of home care, hospice, and healthcare staffing. Our mission is to provide exceptional care and support to patients while offering a wide range of career opportunities for healthcare professionals. We service clients in their home settings.

Essential Functions

• Build and maintain strong relationships with clients and field staff.
• Communicate with clients to determine staffing needs, arrange coverage, and coordinate requests.
• Supervise, coordinate, and evaluate professional and paraprofessional field staff.
• Ensure office functions comply with all federal, state, and local regulations, as well as company policies.
• Assist with payroll and billing functions as needed.
• Communicate effectively with Interim Healthcare clients, employees, vendors, and corporate departments.
• Complete accurate and timely documentation for all office processes.
• Answer and manage daily phone calls, responding appropriately to client and employee needs.
• Report caregiver complaints to HR and document them in MatrixCare.
• Communicate schedule changes, including staff call-offs, directly to clients and document updates in MatrixCare.
• Upload orientation documents promptly and maintain compliance records in MatrixCare.
• Ensure all caregivers scheduled are compliant with current credentials and documents.
• Provide MatrixCare training to caregivers to support accurate clock-in/out.
• Assist walk-in applicants or employees with job descriptions, PPE, concerns, or compliance updates.
• Provide on-call coverage after hours and weekends as needed, including producing weekly communication reports.
• Educate clients on available Interim Healthcare services.
• Collaborate with facility teams (e.g., Ingleside Facility, Asbury Methodist Village) to boost referrals.
• Market available field staff through outreach (e.g., nurse profile forms).
• Maintain up-to-date knowledge of home care staffing regulations.
• Escalate concerns to supervisor as appropriate.

Qualifications

• Previous healthcare staffing or scheduling experience preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to work independently while managing multiple priorities.
• Proficiency in scheduling systems (MatrixCare experience a plus).
• Flexibility to provide on-call coverage as needed.

Why Join Us?
At Interim Healthcare, you’ll be part of a supportive team that values professionalism, integrity, and compassion. This is an opportunity to play a vital role in ensuring facilities are properly staffed and caregivers are supported.

Job Type: Full-time

Pay: $50,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Work Location: On the road